Medical Assistant

Tailored Health; Frisco (TX); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Weekly pay

Family-style team

Job summary

Tailored Health in Frisco, TX is seeking a Medical Assistant to support the physician across the patient journey, from intake to follow-up. You will perform phlebotomy, lab coordination, and in‑office procedures while maintaining a warm, patient-centric experience.

Ideal candidates have a High School diploma and a National Medical Assistant certification, plus 2+ years of MA experience. Join a small, team‑oriented practice focused on personalized care.

Qualifications

• High school diploma is required.
• National Medical Assistant certification is required.
• 2+ years of Medical Assistant experience preferred; qualified recent graduates may be considered.
• Ability to work effectively in a small, fast-paced medical practice.

Responsibilities

• Provide clinical and administrative support to the physician and help maintain an efficient daily workflow.
• Perform phlebotomy, specimen collection, and laboratory processing with a high level of accuracy.
• Assist with physical examinations, EKGs, vision and hearing screenings, and routine in‑office procedures.
• Coordinate referrals, diagnostic testing, imaging, and prior authorizations workflows.

Skills

Phlebotomy

Clinical support

EMR/EHR familiarity

Insurance & billing knowledge

Detail-oriented

Team player

Education

High school diploma

National Medical Assistant certification

Tools

EHR/EMR systems

CRM platforms

Job description

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Compensation: $24/hour, based on experience

About Tailored Health

Tailored Health is an established and rapidly growing boutique family medicine practice in Frisco, TX, focused on personalized, preventive, and high-quality healthcare. Our membership-based practice takes a patient-centered approach to care, and we pride ourselves on trading a hurried healthcare experience for a warm and tailored experience for every patient who walks through our doors.

About the Role

As a Medical Assistant at Tailored Health, you’ll play an important role in the entire patient experience; from preparing for appointments and supporting the physician, to phlebotomy, lab coordination, patient communication, and follow-up. Because we are a small, close-knit practice, this is a hands‑on role where reliability, attention to detail, initiative, and genuine care for patients make a direct difference every day. We’re looking for someone who enjoys working as part of a team, building relationships with patients, taking ownership of day‑to‑day office needs, and prioritizing the patient experience.

Key Responsibilities

• Help deliver a warm, personalized patient experience while maintaining professionalism with patients.
• Provide clinical and administrative support to the physician and help maintain an efficient daily workflow.
• Perform phlebotomy, specimen collection, and laboratory processing with a high level of accuracy.
• Assist with physical examinations, preventive care, EKGs, vision and hearing screenings, and routine in‑office procedures.
• Coordinate referrals, diagnostic testing, imaging, prescriptions, and prior authorization workflows.
• Support insurance and billing‑related processes, and help patients navigate any basic insurance questions they may have.
• Maintain accurate clinical documentation, medication information, laboratory orders, and patient records.
• Communicate professionally and promptly with patients, providers, laboratories, imaging centers, pharmacies, and other outside facilities.
• Proactively identify patient and practice needs, solve problems, and contribute to the smooth operation of a small medical practice.
• Maintain compliance with HIPAA, OSHA, infection‑control standards, and practice policies.

Day‑to‑Day Operations

• Patient Intake & Clinical Support: Review the daily schedule; greet and room patients; verify demographics; obtain vital signs, measurements, medication histories, allergies, and reason for visit; and document accurate clinical information in the EMR.
• Clinical & Preventive Care Support: Assist the physician with physical examinations, EKGs, vision and hearing screenings, routine in‑office procedures, wound care, and other clinical tasks within scope and under appropriate medical direction.
• Basic Patient Assessment: Perform basic patient assessments, recognize and document relevant symptoms or changes, and communicate pertinent findings to the physician for evaluation.
• Phlebotomy & Laboratory Services: Perform high‑quality venipuncture, specimen collection, labeling, handling, and processing; accurately prepare lab requisitions and orders; and coordinate laboratory logistics.
• Medication Support: Assist with medication reconciliation, injections and vaccinations as permitted within scope and under appropriate medical direction, and prescription/refill workflows.
• Care Coordination: Coordinate referrals, diagnostic imaging, testing, prior authorizations, while ensuring appropriate communication between patients, providers, and outside facilities.
• Patient Follow‑Up: Help ensure continuity of care and a smooth patient experience by tracking and following up on labs, imaging, referrals, orders, and patient requests.
• Patient Communication & Service: Respond to patient phone calls, portal messages, and routine clinical questions professionally and promptly with a personalized‑level patient experience.
• Technology & Digital Workflows: Efficiently use our straightforward EMR/EHR, patient portals, CRM systems, scanners, fax systems, and other digital office and communication tools.
• Compliance & Documentation: Maintain strict patient confidentiality and follow HIPAA, OSHA, infection‑control, documentation, and practice policies and procedures.

What We’re Looking For

• Reliable & accountable: Dependable, punctual, organized, and follows through on responsibilities.
• Strong clinical skills: Solid Medical Assistant fundamentals, with good phlebotomy, specimen handling, lab processing, vital signs, basic patient assessments, and clinical support skills.
• Physical exam support: Comfortable assisting with physicals, EKGs, vision/hearing screenings, and routine in‑office procedures.
• Insurance & billing knowledge: Understands basic insurance concepts including benefits verification, deductibles, medication coverage, when prior authorization may be required, and a general familiarity with ICD-10 and CPT codes.
• Detail‑oriented: Takes care with medication information, lab orders, requisitions, documentation, and patient records.
• Proactive team player: Thinks ahead, solves problems, manages competing priorities, and is willing to learn.
• Service‑minded: Comfortable working with patients who value a warm, professional, personalized patient experience.

Required Qualifications

• High school diploma.
• National Medical Assistant certification required.
• 2 years + of Medical Assistant experience preferred; qualified recent graduates may be considered.
• Basic understanding of healthcare operations, patient privacy, and medical terminology.
• Ability to work effectively in a small, fast‑paced medical practice.
• Reliable transportation required.

Preferred / Bonus Experience

• Experience in cardiology.
• Experience in functional medicine.
• Experience in concierge medicine, executive health, or another high‑touch healthcare environment.
• Experience with EHR/EMR systems, patient portals, CRM platforms, and medical billing/insurance workflows.
• Familiarity with ICD-10 and CPT coding.
• Experience with referrals, diagnostic imaging, laboratory coordination, and prior authorizations.

Schedule & Compensation

Full‑Time | Monday–Friday | 8:30 AM–5:00 PM with lunch

Compensation: $24/hour, based on experience.

• Ability to get to know your patients on a personal level
• Vacation days and paid holidays
• Sick leave
• Weekly pay
• Work alongside a tight‑knit, family‑style team

Application & Employment Information

At Tailored Health, we are committed to providing a professional, respectful, and inclusive workplace where our team can work together to provide exceptional patient care.

All job offers are contingent upon successful completion of a pre‑employment background check.

• Tailored.Health is an Equal Opportunity Employer. We value the unique experiences, perspectives, and contributions of our team members and are committed to providing equal employment opportunities.