Medical Appointment Scheduler

McIver Clinic; Jacksonville (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401(k) retirement plan

Ancillary benefits

Additional employee benefits and 프로그램

Job summary

McIver Clinic in Jacksonville, FL is seeking a Medical Appointment Scheduler to assist patients by phone and in person, schedule and reschedule appointments, and relay messages to staff. The role requires strong communication, attention to detail, and a courteous, professional demeanor in a busy medical office.

Key duties include handling high call volumes, greeting patients, collecting demographics and insurance information, directing calls to the appropriate departments, and ensuring HIPAA

Qualifications

• High school diploma or equivalent required.
• At least one year of medical office or healthcare customer service experience required.
• Previous medical scheduling experience preferred.
• Strong verbal and written communication skills.
• Demonstrated ability to provide professional and courteous service to patients.
• Ability to handle sensitive and confidential information appropriately.
• Proficiency with computers and electronic systems.
• Experience with EHR or medical scheduling systems preferred.
• Ability to work effectively in a fast-paced, patient-focused environment.

Responsibilities

• Answer a high volume of incoming calls and assist patients with scheduling medical appointments.
• Greet patients and assist with scheduling and rescheduling appointments.
• Collect and accurately document patient demographic and insurance information.
• Contact patients as needed regarding appointment scheduling and changes.
• Answer routine questions and provide information to patients within the scope of the role.
• Direct calls to the appropriate departments and relay messages to staff.
• Maintain patient confidentiality and comply with HIPAA and organizational privacy standards.
• Perform other related duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

Electronic health records (EHR)

Medical scheduling software

Job description

Description

McIver Clinic has been a trusted leader in urological care in Jacksonville since 1921. With multiple locations throughout the greater Jacksonville area and more than 27 providers, we deliver patient-centered care across a broad range of urological services.

Job Overview

The Medical Appointment Scheduler is responsible for assisting patients by phone and in person, scheduling and rescheduling medical appointments, directing calls to the appropriate departments, and relaying messages to staff. This position requires strong communication skills, attention to detail, and the ability to provide professional and courteous service in a busy medical office environment.

Essential Functions

• Answer a high volume of incoming calls and assist patients with scheduling medical appointments.
• Greet patients and assist with scheduling and rescheduling appointments.
• Collect and accurately document patient demographic and insurance information.
• Contact patients as needed regarding appointment scheduling and changes.
• Answer routine questions and provide information to patients within the scope of the role.
• Direct calls to the appropriate departments and relay messages to staff.
• Maintain patient confidentiality and comply with HIPAA and organizational privacy standards.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• At least one year of medical office or healthcare customer service experience required.
• Previous medical scheduling experience preferred.
• Strong verbal and written communication skills.
• Demonstrated ability to provide professional and courteous service to patients.
• Ability to handle sensitive and confidential information appropriately.
• Proficiency with computers and electronic systems.
• Experience with electronic health records (EHR) or medical scheduling systems preferred.
• Ability to work effectively in a fast-paced, patient-focused environment.

Benefits

McIver Clinic offers a comprehensive benefits package for eligible full-time employees, including:

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Ancillary benefits
• Additional employee benefits and programs