Medical Administrative Assistant - Patient Care & Scheduling

Covenant HealthCare; Carrollton Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health coverage

Retirement plans with employer match

Paid time off to support work-life

Employee wellness programs

Tuition reimbursement and development

Job summary

The Clerical Medical Assistant role at Covenant HealthCare in Michigan supports physicians and APPs by handling billing, scheduling, and patient communications with a focus on confidentiality.

Key duties include verifying insurance coverage, collecting co-pays, maintaining accurate physician schedules, answering calls promptly, and ensuring HIPAA compliance while delivering compassionate customer service to patients and families.

Qualifications

• High School diploma or equivalent required.
• Completion of an MA training program or 1 year in clinical/administrative support.
• BLS certification within six months of hire.

Responsibilities

• Verify patient demographics and insurance information.
• Maintain an accurate schedule for physicians and APPs.
• Collect co-payments and other applicable fees.
• Reconcile patient fees (cash, checks) and records.
• Answer and direct phone calls promptly.
• Schedule patient appointments and triage calls per policy.
• Follow infection control and safety guidelines.
• Adhere to HIPAA regulations and maintain confidentiality.
• Process/release information requests per HIPAA and requirements.
• Perform other duties as assigned or per specialty.

Skills

Customer service

Phone etiquette

Typing speed

Confidentiality

Organization

Education

High School diploma

Medical Assistant certification

BLS certification

Tools

MS Word

EMR systems

Job description

The Clerical Medical Assistant role at Covenant HealthCare in Michigan supports physicians and APPs by handling billing, scheduling, and patient communications with a focus on confidentiality.

Key duties include verifying insurance coverage, collecting co-pays, maintaining accurate physician schedules, answering calls promptly, and ensuring HIPAA compliance while delivering compassionate customer service to patients and families.