Medical Administrative Assistant (Part-Time)

JMU Careers; Harrisonburg (VA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Tuition waiver

Free access to UREC

Pet Insurance

Holiday breaks

Talent development trainings

Job summary

James Madison University is seeking a Medical Administrative Assistant (Part-Time) in the Health and Wellbeing division. This front desk role handles patient check-in/out, phone inquiries, scheduling, and information provision about UHC services.

Hours are up to 29 per week with no benefits; non-exempt and eligible for overtime. E-Verify and background checks apply. Friendly, confidential, customer-focused, and capable of multi-tasking in a busy setting.

Qualifications

• Customer Service experience
• Ability to interact effectively with people from all backgrounds
• Demonstrated ability to maintain confidentiality
• Experience handling financial transactions accurately
• Ability to work under pressure and adapt to change
• General computer knowledge including Microsoft Office
• Strong verbal and written communication
• Team player and able to multi-task

Responsibilities

• Greet and assist all visitors and check patients in and out
• Answer and transfer calls and take messages as needed
• Assist students with scheduling appointments
• Provide information about UHC services and events
• Maintain courteous and professional front desk operations

Skills

Customer Service

Confidentiality

Financial transactions

Verbal communication

Written communication

Multi-tasking

Team player

Tools

MS Office

EHR experience

Job description

Working Title: Medical Administrative Assistant (Part-Time)

State Role Title:Administrative and Office Specialist II

Position Type:Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Health and Wellbeing

Department: 300016 - Student Health Serv

Pay Band:2

Pay Rate:Hourly

Specify Range or Amount: $19.76 per hour

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?N/A

Beginning Review Date:10/10/2026

About JMU

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future.

JMU offers several perks to all employees including:

• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

General Information

The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant (MAA). The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. Hours are limited and not guaranteed.

The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.

Duties and Responsibilities

The individual in this role will be working as a medical administrative assistant in a student health center. This role provides exceptional customer service to our university community by greeting and assisting all visitors; answering and transferring calls as necessary and taking messages as needed; assisting students with scheduling appointments; and providing information when requested pertaining to UHC services and events.

Qualifications

Required:

• Customer Service experience
• Ability to interact effectively and in a supportive manner with persons of all backgrounds
• Demonstrated ability to maintain confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Ability to work well under pressure and adapt to change
• General computer knowledge as well as Microsoft Office
• Outstanding verbal and written communication skills
• Team player
• Ability to multi-task

Additional Considerations:

• Medical office receptionist experience
• EHR (Electronic Health Record) experience

Additional Posting Information

Conditions of Employment

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, colour, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.