Medical Administrative Assistant - Multiple Departments & Openings

Mayo Clinic; Rochester (MN); Hybrid; USD 45,000 - 63,000; Full time

Job summary

Mayo Clinic in Rochester, MN, is seeking a Medical Administrative Assistant for a hybrid role within 100 miles of the campus. The position requires strong organizational and communication skills, calendar management, travel coordination, and handling patient materials with confidentiality.

The role supports the health care team, liaises with patients, and contributes to office efficiency. On-site presence is expected with potential telework 50% or more after training, depending on unit needs.

Qualifications

• High school diploma or GED with 2 years of admin support experience, or 1-year admin/business/medical program with 1 year experience.
• Associate degree in admin, business, or medical-related field preferred.
• Strong organization, communication, interpersonal, and confidentiality skills.
• Ability to prioritize, shift tasks quickly, and adapt to a changing environment.

Responsibilities

• Requesting and managing the flow of patient materials.
• Coordinating appointment schedules.
• Scheduling, coordination, and follow-up tasks for meetings, events, and travel.
• Managing calendars and preparing documents.
• Processing invoices and reimbursements.
• Transcribing correspondence/documents and supporting department projects.
• Maintaining websites, pages, databases, spreadsheets, and social media accounts.
• Answering telephones and providing follow-through.
• Support health care provider by anticipating needs and serving as a contact for patients.

Skills

Organizational skills

Communication skills

Interpersonal skills

Confidentiality

Prioritization

Education

High school diploma or GED

One-year administrative/business/medical program degree

Associate’s degree in administrative/business/medical field

Tools

Microsoft Office

Business software proficiency

Calendar management systems

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

This is a hybrid position and must be located within 100 miles of the Rochester Mayo Clinic campus for occasional on-site expectations based on business needs.

Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers. Your availability will be further discussed at the time of an interview.

• Requesting and managing the flow of patient materials
• Coordinating appointment schedules
• Scheduling, coordination, and follow-up tasks for meetings, events, and professional travel
• Managing calendars
• Preparing documents and presentation materials
• Processing invoices and reimbursements
• Composing and/or transcribing correspondence/documents
• Supporting departmental projects/activities
• Creating and maintaining web sites, web pages, databases, spreadsheets, social media accounts
• Answering telephones and providing related follow-through
• Supports the health care provider by anticipating and responding to provider and patient needs and requests of the health care team and serves as a direct contact and resource to the patient
• Exhibits initiative, proficiency, and adaptability to optimize the time of those supported
• Strong organizational, communication, and interpersonal skills
• Commitment to quality and excellence in service
• Confidentiality and professionalism
• Accountable for ensuring accuracy and completeness through attention to detail
• Accuracy and thoroughness in all patient-related activities

For a peek into the position and responsibilities of a Medical Administrative Assistant, check out this video: https://www.youtube.com/watch?v=q02srQ6XXL0

Qualifications

Position requires high school diploma or G. E. D. with a minimum of two years’ experience in an administrative support role or one-year degree/diploma in an administrative, business, or medical-related program with a minimum of one-year experience in an administrative support role, or an associate’s degree in an administrative, business, or medical-related program. Administrative support role experience must include performance of responsibilities such as meeting management and calendar coordination, creating/transcribing correspondence/documents, and utilization of business-related software to produce databases, spreadsheets, presentations, etc. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on role and background. Possess high-level skills in organization, customer service, professionalism, interpersonal relations, written and oral communication, and the ability to prioritize, frequently and quickly shift tasks, and adapt to a rapidly changing environment. Demonstrate effective and appropriate decision-making, judgment, and confidentiality as well as attention to detail and follow-through. Experience with coordination of travel and expense management. Proficient application of English grammar, punctuation, and sentence structure. Demonstrates proficient use of computer hardware and software, telecommunication, and other office equipment and ability to navigate multiple systems simultaneously. Prefer work-related experience within the last ten years.

Exemption Status

Nonexempt

Compensation Detail

The compensation range for this position is $21.55 - $30.22 / hr. This vacancy is not eligible for sponsorship, and we will not sponsor or transfer visas for this position.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Must be available to work Monday - Friday, Day Shift, 8:00 am - 5:00 pm in Rochester, MN. Position may be eligible to telework 50% or more based on location, work unit and business need after on-site training period is completed.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.