Care Management Assistant

Mayo Clinic; Rochester (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement

Vision: Affordable plan

Pre-Tax Savings: HSA/FSAs

Retirement: Competitive package

Job summary

The Mayo Clinic in Rochester, MN is hiring a Care Management Assistant to join the Care Management team and support care coordination and transition planning. You will interact with patients, families, and care teams while providing administrative assistance to RNs and social workers, ensuring smooth operations and high-quality service.

Requirements include a high school diploma or equivalent, solid computer skills, and prior experience in an administrative or healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Experience in administrative setting or business setting that supports colleagues and data preferred.
• Proficient with software, spreadsheets, presentation and word processing tools.

Responsibilities

• Coordinate care management services and transition planning.
• Interact with patients, families and care teams; provide administrative support to RNs and SWs.
• Work with internal and external stakeholders to ensure quality and efficiency.

Skills

Administrative support

Healthcare terminology

Data handling

Communication skills

Proficient computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Care Management Assistant (CMA) serves as a member of the Care Management team in providing coordination of Care Management services and functions that assists our patients. Interacts with patients, family members and visitors. Provides administrative support to the Care Management Care Management RNs and SWs through administrative assistance tasks that impact care coordination and transition planning efforts. Works cooperatively with internal multidisciplinary teams, providers, allied health staff, as well as patients, caregivers, and visitors. Works cooperatively and effectively with external community providers/agencies and insurance companies. The CMA position requires the individual to take initiative, be proficient, and have strong decision making skills, organizational skills, communication skills and a commitment to quality and excellence in service.

Qualifications

High school graduate or equivalent. Minimum of one year experience in an administrative setting or business setting that requires supporting colleagues and working with data. Proficient computer skills; including operation of various software, spreadsheets, statistical software, presentation and word processing software, and office equipment required. Able to communicate effectively both verbally and in writing. Previous experience in healthcare preferred. Previous insurance and prior authorization experience preferred. 2 years’ experience in an administrative setting or business setting that requires supporting colleagues and working with data preferred. Working knowledge of medical terminology preferred.

Internal applicants currently employed by Mayo Clinic are required to attach their three most recent performance appraisals. If less than three have been completed, please attach as many as are available. Failure to include evaluations may result in disqualification due to an incomplete application.

Exemption Status

Nonexempt

Compensation Detail

$21.51 - $30.22 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday - start time may vary (7:30am or 8am)

Weekend Schedule

Weekend Rotation - one weekend every 6 weeks

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.