Medical Administrative Assistant

Pacific Skin Institute; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Professional Development Assistance

Job summary

Pacific Skin Institute is seeking a Medical Administrative Assistant for our Sacramento Administrative Office. The role emphasizes customer service, patient comfort, and efficient scheduling across four clinic locations.

The position involves handling 70 patient calls daily, coordinating appointments, and communicating via EMR messaging. Office hours vary, with shifts from early morning to early evening to support patient access.

Qualifications

• Experience in healthcare administration or reception preferred.
• Strong communication and organizational skills.
• Proficient with EMR and scheduling software.

Responsibilities

• Answer the phone professionally and provide exemplary customer service.
• Schedule all appointments and collect clinical information for efficient workflow.
• Coordinate patient care and support clinical staff across four clinic locations.
• Communicate with provider teams to ensure timely access to care.
• Maintain accurate patient information for daily viewing by departments.
• Schedule new and returning patient appointments and procedures.
• Process incoming patient referrals and faxes.
• Communicate with patients and providers via telephone and EMR messaging for day-to-day communication.
• Fill provider schedules using waitlists and call-backs.
• Handle about 70 patient calls per day.

Skills

Customer service

Telephone communication

Scheduling appointments

Multi-location coordination

Tools

Epic EMR

Job description

Job Description

Pacific Skin Institute is in search of a motivated candidate with a team-centered attitude! We are looking for a Medical Administrative Assistant for our Sacramento Administrative Office that has a passion for customer service, helping people obtain the services they need, and making sure patients feel comfortable when seeing a doctor.

Office Hours: 7:00 AM- 6:00 PM; available shifts vary

Shifts Vary from Monday to Friday: 7:00am to 4:00pm | 8:00am to 5:00pm | 9:00am to 6:00pm

• This is a Health Administration position, and does not entail any face-to-face contact with patients. All communication with patients and providers is over the phone or through our electronic medical records system (Epic) from our Administrative office location
• Answer the phone in a professional and courteous manner and provide exemplary customer service
• The Medical Administrative Assistant schedules all appointments and assures that all of the appropriate clinical information is collected to ensure efficient workflow
• Coordinate Patient Care and support Clinical Staff in response to incoming phone calls from patients. Answer incoming calls for 4 different clinic locations
• Communicate with provider teams to ensure timely access to care for patients
• Scheduler provides accurate patient information so that all departments may view it daily, and maintains open communication with all staff members to ensure quality patient care
• Scheduling new and return patient appointments and procedures
• Assisting in processing incoming patient referrals & faxes
• Heavily communicate with the patient and provider through Telephone and EMR messaging system for about 75% percent of day-to-day communication
• Utilize waitlist/call-back lists to fill the provider schedules
• Expected to answer about 70 patient phone calls each day

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Professional Development Assistance