Medical Admin Assistant: Patient Scheduling & Care

Pacific Skin Institute; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Professional Development Assistance

Job summary

Pacific Skin Institute is seeking a Medical Administrative Assistant for our Sacramento Administrative Office. The role emphasizes customer service, patient comfort, and efficient scheduling across four clinic locations.

The position involves handling 70 patient calls daily, coordinating appointments, and communicating via EMR messaging. Office hours vary, with shifts from early morning to early evening to support patient access.

Qualifications

• Experience in healthcare administration or reception preferred.
• Strong communication and organizational skills.
• Proficient with EMR and scheduling software.

Responsibilities

• Answer the phone professionally and provide exemplary customer service.
• Schedule all appointments and collect clinical information for efficient workflow.
• Coordinate patient care and support clinical staff across four clinic locations.
• Communicate with provider teams to ensure timely access to care.
• Maintain accurate patient information for daily viewing by departments.
• Schedule new and returning patient appointments and procedures.
• Process incoming patient referrals and faxes.
• Communicate with patients and providers via telephone and EMR messaging for day-to-day communication.
• Fill provider schedules using waitlists and call-backs.
• Handle about 70 patient calls per day.

Skills

Customer service

Telephone communication

Scheduling appointments

Multi-location coordination

Tools

Epic EMR

Job description

Pacific Skin Institute is seeking a Medical Administrative Assistant for our Sacramento Administrative Office. The role emphasizes customer service, patient comfort, and efficient scheduling across four clinic locations.

The position involves handling 70 patient calls daily, coordinating appointments, and communicating via EMR messaging. Office hours vary, with shifts from early morning to early evening to support patient access.