Medical Administrative Assistant

Orthopedic-Associates-of-Hartford; Hartford (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Orthopedic Associates of Hartford in Hartford, CT seeks a Medical Administrative Assistant to support physicians across multiple sites. You will schedule visits, manage heavy surgical scheduling, triage calls, and handle pre-certifications while ensuring patient confidentiality and accurate data entry.

The role requires strong communication skills, medical terminology knowledge, and the ability to travel between office locations weekly to keep patient care seamless and efficient.

Qualifications

• Experience in a medical/surgical office with strong customer service.
• Able to communicate clearly and empathetically with patients.
• Familiarity with medical terminology and coding concepts.
• Problem solving, organization, and multitasking abilities.
• Ability to follow written and verbal directions and work in a team.
• Capable of handling multiple phone lines and travel between sites.
• Driver's license and reliable transportation for site visits.

Responsibilities

• Scheduling office visits and heavy surgical scheduling.
• Triaging calls and handling a high volume of calls.
• Pre-certifying procedures and tests.
• Obtaining and verifying patient demographics and insurance information.
• Checking out patients and scanning documents.
• Ensuring patient confidentiality and HIPAA compliance.
• Working with Epic queues and other clinical systems.
• Coordinating travel between office locations weekly.
• Placing orders and processing refill requests.

Skills

Medical office experience

Communication skills

Medical terminology

Coding knowledge

Problem solving

Organizational skills

Follow directions

Teamwork

Phone handling

Driver's license

Tools

Epic

Job description

Medical Administrative Assistant

Orthopedic Associates of Hartford Hartford, Connecticut, United States

About this position

Established in 1970, Orthopedic Associates of Hartford, P.C. is one of the area's largest and most respected orthopedic specialty groups. In support of high-quality patient care, we are currently seeking an experienced Medical Administrative Assistant (MAA) to support our Physicians.

The MAA will be required to travel to several of our suburban locations weekly. Fast paced and challenging, you will interact with our physicians, patients, and other departments to provide the highest level of care for our patients.

The MAA's primary purpose is to provide administrative support to our physicians and create an exceptional experience for the patient. Functions of the job include, but may not be limited to:

• Scheduling office visits, ancillary tests
• Heavy surgical scheduling
• Triaging calls
• Pre-certifying procedures and tests
• Answering a heavy volume of telephone calls
• Obtaining and/or verifying patient demographic information including health history and insurance information
• Checking out patients
• Scanning
• Ensuring patient confidentiality
• Working Epic queue's
• Regular communication with clinical and administrative staff
• Travel between our various sites is required
• Placing order, refill request

Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician's practice in all interactions, be a highly committed team player, a proactive self-starter, dependable, and able to be flexible in a changing environment. Excellent customer service.

PM22

Requirements

Requirements of this position include, but may not be limited to:

• At least two- three years of experience in a medical/surgical office
• Excellent computer skills, including Epic and working with Epic queues
• Superior written, oral communication, and customer service skills; able to communicate empathetically
• Familiarity with medical terminology and coding
• Strong problem-solving skills
• Excellent organizational skills, detail oriented and able to prioritize and multi-task
• Able to follow written and verbal directions
• Ability to work collaboratively and efficiently within a team
• Able to manage multiple phone lines simultaneously
• A valid driver's licenseand reliable transportation for travel between our office locations.

PM22