Medical Access Coordinator, Pharmacy, Baptist Health

Baptist; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Baptist Health in Jacksonville seeks a Medical Access Coordinator to support Baptist Specialty Pharmacy and drive timely access to therapy. This is a full-time day-shift role with occasional weekend call.

You will coordinate prescription capture, liaise among medical staff, patients, and insurers, and collaborate with vendors to resolve insurance-related issues while maintaining high customer service standards.

Qualifications

• High School Diploma required.
• CPhT/CPT certification through PTCB.
• Registered Pharmacy Technician through Florida DOH.

Responsibilities

• Coordinate and increase prescription capture for Baptist Specialty Pharmacy.
• Serve as a triage communicator between medical staff, patients, specialty pharmacy teams, billing, and insurers.
• Collaborate with contracted vendors to resolve medication fulfillment and insurance issues for timely patient access.
• Deliver exceptional customer service throughout the medication access journey.
• Collaborate with providers and support teams to optimize access and patient care.
• Develop and enhance outreach strategies to improve patient engagement and program growth.
• Monitor and improve the effectiveness of specialty pharmacy workflows and outcomes.
• Analyze program performance metrics to support business, financial, and patient outcomes.
• Ensure compliance with policies, regulations, and industry standards.
• Support initiatives that improve patient satisfaction and medication adherence.
• Build relationships with patients, providers, payers, and community resources for seamless care.

Skills

Pharmacy coordination

Customer service

Stakeholder collaboration

Prior Authorization

Education

High School Diploma

Certified Pharmacy Technician

Registered Pharmacy Technician

Job description

Baptist Health is seeking a Medical Access Coordinator to join our team at Baptist Medical Center Jacksonville.

This is a full-time, day shift opportunity with occasional weekend call responsibilities.

The Medical Access Coordinator plays a critical role in supporting and increasing prescription capture for Baptist Specialty Pharmacy. In this role, you will collaborate the Medical Staff, patient, pharmacy, billing, insurance provider, patient communities, social services, contracted vendor(s), and other involved parties to drive excellent customer service delivery and profitability of BMC.

As the Medication Access Coordinator, you will be responsible for:

• Coordinating and increasing prescription capture for Baptist Specialty Pharmacy.
• Serving as a triage communicator between medical staff, patients, specialty pharmacy teams, billing departments, insurance providers, and other key stakeholders.
• Collaborating with contracted vendor to resolve medication fulfillment, prior authorization, reimbursement, and insurance-related issues to ensure timely patient access to therapy.
• Delivering exceptional customer service and support throughout the patient's medication access and treatment journey.
• Collaborating with healthcare providers, operational leadership, and support teams to optimize medication access outcomes and patient care.
• Developing, implementing, and enhancing outreach strategies to improve patient engagement, program growth, and operational performance.
• Monitoring, evaluating, and continuously improving the effectiveness of specialty pharmacy initiatives and workflows.
• Analyzing program performance metrics and supporting measurable business, financial, and patient care outcomes.
• Ensuring compliance with organizational policies, regulatory requirements, and pharmacy industry standards.
• Supporting initiatives that enhance patient satisfaction, medication adherence, and access to specialty medications.
• Building strong relationships with patients, providers, payers, contracted vendor(s), and community resources to facilitate seamless care coordination.
• Identifying opportunities for process improvement and implementing solutions that drive operational efficiency and program success.

Education & Credential Requirements:

• High School Diploma
• Certified Pharmacy Technician (CPhT/CPT) through PTCB
• Registered Pharmacy Technician through Florida Department of Health

Medication Access Coordinator Experience:

• Minimum of 5 years of Pharmacy Technician experience required.
• Experience working with specialty pharmacy, medication access programs, prior authorizations, insurance verification, patient assistance programs, or 340B pharmacy operations preferred.

High School

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.