Medicaid Transportation Support Specialist II

Montgomery County (MD); Rockville (MD); Presencial; USD 59.000 - 78.000; Jornada completa

Descripción de la vacante

Montgomery County Department of Transportation is seeking a Community Services Aide II in the Transit Services Division to support the Medical Assistance Transportation Program. You will assist Medicaid-eligible residents in navigating eligibility, scheduling transport, and accessing medically necessary services in a fast-paced environment.

Responsibilities include high-volume client interactions, maintaining confidential records, coordinating with providers, and ensuring program compliance with

Formación

• Two years of experience delivering social health and/or public assistance services.
• One year of administrative support and customer service experience.
• Completion of high school or equivalent.
• Pre-employment medical evaluation including drug screening.
• Experience using Microsoft Office and related databases.

Responsabilidades

• Manage high-volume client interactions and multitask in a fast-paced environment.
• Screen eligibility and approve applications for the Medical Assistance Transportation Program.
• Use Microsoft Office (Excel) and the Medicaid Transportation Access database to track records and schedule transportation.
• Coordinate with transportation providers and facilities; respond to inquiries.
• Process and reconcile provider invoices and reimbursements.
• Maintain confidentiality and ensure ADA/HIPAA compliance.

Conocimientos

Customer service

Administrative support

Communication

Multitasking

Confidentiality

Educación

High School Diploma

Herramientas

Microsoft Excel

Medicaid Transportation Access database

Descripción del empleo

Montgomery County Department of Transportation is seeking a Community Services Aide II in the Transit Services Division to support the Medical Assistance Transportation Program. You will assist Medicaid-eligible residents in navigating eligibility, scheduling transport, and accessing medically necessary services in a fast-paced environment.

Responsibilities include high-volume client interactions, maintaining confidential records, coordinating with providers, and ensuring program compliance with