Medicaid Technical Writer & SOP Specialist — DC

Educology Solutions; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

Educology Solutions is seeking a Technical Writer/Standard Operating Procedure Writer in Washington DC. The role focuses on analyzing and documenting business processes, identifying improvements, and proposing solutions to enhance efficiency and productivity.

The writer will combine input from systems and policy experts to ensure procedures are sensible, achievable, and repeatable. Candidates must reside in Washington DC proper and demonstrate Medicaid experience, strong analytical and

Qualifications

• Medicaid experience required.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to write for frontline staff, technical staff, and leadership.
• Ability to create a wide range of documents from flowcharts to SOPs.

Responsibilities

• Analyze and document business processes and data flows.
• Identify inefficiencies and propose improvements.
• Produce AS-IS and TO-BE process documentation for various audiences.
• Create SOPs, job aids, FAQs, and user guides for end users.
• Develop project plans and track progress to meet deadlines.
• Provide technical support to business users and assess system changes.

Skills

Analytical skills

Technical writing

Documentation

Communication

Process analysis

Job description

Educology Solutions is seeking a Technical Writer/Standard Operating Procedure Writer in Washington DC. The role focuses on analyzing and documenting business processes, identifying improvements, and proposing solutions to enhance efficiency and productivity.

The writer will combine input from systems and policy experts to ensure procedures are sensible, achievable, and repeatable. Candidates must reside in Washington DC proper and demonstrate Medicaid experience, strong analytical and