Medicaid & Social Services Navigator

LaSante Health; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

LaSante Health Center in New York seeks a Medicaid Navigator to help patients access essential services and support programs.

The role screens for social needs, assesses eligibility, and connects patients to resources such as housing, food assistance, transportation, behavioral health services, and Medicaid programs while maintaining HIPAA compliance and compassionate care. You will document activities in the EHR and collaborate with clinical staff to ensure continuity of care.

Qualifications

• Strong communication and customer service skills.
• Experience with care coordination or social services.
• Comfortable using computers and EHR systems.
• Highly organized and detail-oriented; able to manage multiple tasks.

Responsibilities

• Screen patients for Social Determinants of Health (SDOH) needs.
• Assess eligibility and facilitate connection to Medicaid and community services.
• Guide patients through available programs and benefits with clarity and compassion.
• Coordinate with clinical staff and external partners for continuity of care.
• Document all activities accurately within the EHR while maintaining HIPAA compliance.

Skills

Strong communication

Customer service

Care coordination

Attention to detail

Documentation

Tools

EHR systems

Job description

LaSante Health Center in New York seeks a Medicaid Navigator to help patients access essential services and support programs.

The role screens for social needs, assesses eligibility, and connects patients to resources such as housing, food assistance, transportation, behavioral health services, and Medicaid programs while maintaining HIPAA compliance and compassionate care. You will document activities in the EHR and collaborate with clinical staff to ensure continuity of care.