Medicaid Program Specialist - Impactful Public Service

State of Louisiana; Baton Rouge (LA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Insurance Coverage

Parental Leave

Holidays and Leave

Sick and Annual Leave

Retirement Plans

Job summary

Louisiana Department of Health in Baton Rouge seeks a Medicaid Program Specialist to guide members through eligibility, applications, renewals, and case updates while delivering high-quality service with empathy and cultural awareness.

The role requires deep Medicaid knowledge, strong communication, and critical thinking to interpret policies and accurately communicate outcomes to members and providers.

Qualifications

• Three years of experience in research and analysis related to Medicaid programs; public health, public relations, social services, health services, or administrative services; OR
• Six years of full‑time work experience in any field; OR
• A bachelor's degree.

Responsibilities

• Maintains extensive knowledge of Medicaid programs, policies and procedures to communicate eligibility with members, potential members, and providers.
• Communicates eligibility determinations, including decision letters, based on Medicaid policy.
• Completes Medicaid applications and renewals, provides case status information, updates demographic changes, and manages case changes per instructions.
• Communicates effectively with members, potential members, and providers by phone.
• Demonstrates empathy, problem-solving, patience, active listening, conflict resolution, emotional intelligence, and cultural competency in interactions.

Skills

Medicaid knowledge or program details

Communication skills

Critical thinking

Empathy and active listening

Cultural competency

Problem-solving

Time management

Education

Bachelor's degree

Job description

Louisiana Department of Health in Baton Rouge seeks a Medicaid Program Specialist to guide members through eligibility, applications, renewals, and case updates while delivering high-quality service with empathy and cultural awareness.

The role requires deep Medicaid knowledge, strong communication, and critical thinking to interpret policies and accurately communicate outcomes to members and providers.