Medicaid Eligibility & Front-Desk Coordinator

State of Louisiana; Alexandria (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Louisiana Department of Health is seeking a front-line support role to assist the public with case updates, benefits and eligibility questions, and to ensure timely processing of information. You will help with outreach events and support Eligibility Field Operations staff in a fast-paced environment where your work directly impacts residents of Louisiana.

An ideal candidate has 3 years of administrative services experience, with an emphasis on following policies and providing accurate

Qualifications

• Three years of experience in administrative services.
• Experience substitution: every 15 semester hours earned equals six months of experience.
• Ability to assist applicants and enrollees with walk-in inquiries and provide professional customer service regarding eligibility services.

Responsibilities

• Assist applicants and enrollees with walk-in inquiries and provide professional customer service regarding eligibility services.
• Answer and manage incoming office telephone calls and direct inquiries to the appropriate staff.
• Receive, review, sort, image, and route incoming documentation to Eligibility Analysts for timely processing.
• Process demographic updates and other routine case actions to support timely eligibility determinations.
• Maintain and organize electronic and physical files and records in accordance with established procedures.
• Prepare and process outgoing correspondence and mail to applicants, enrollees, and other appropriate parties.
• Provide administrative support to Eligibility Field Operations staff and perform other duties as necessary to promote efficient and timely access to Medicaid services.

Skills

Customer service

Policy compliance

Communication

Accepting direction

Accountability

Job description

The Louisiana Department of Health is seeking a front-line support role to assist the public with case updates, benefits and eligibility questions, and to ensure timely processing of information. You will help with outreach events and support Eligibility Field Operations staff in a fast-paced environment where your work directly impacts residents of Louisiana.

An ideal candidate has 3 years of administrative services experience, with an emphasis on following policies and providing accurate