Media Systems Technician

System One; Washington (District of Columbia); On-site; USD 41,000 - 48,000; Full time

Job summary

System One, through its TeamPeople division, seeks an AV Support Technician to empower conference room operations and videoconferencing services. You will configure room systems, support the service desk, and ensure smooth AV performance during meetings.

The role requires hands-on experience with microphones, AV hardware, and video systems, plus strong customer service. CTS certification is preferred and teamwork is essential.

Qualifications

• Excellent customer service skills.
• Strong knowledge of AV/VC industry practices.
• Experience with microphone systems and videoconferencing equipment.
• Skilled with hand and power tools.

Responsibilities

• Set up conference room systems including microphones and displays.
• Assist Service Desk by responding to client calls and monitoring rooms.
• Test videoconference connections during meetings.
• Set up PowerPoint presentations with projectors.
• Troubleshoot audiovisual equipment and report anomalies.
• Perform basic audio/video playback and recording tasks.
• Work in multicultural environment and pass background checks.

Skills

AV support

Customer service

Videoconferencing

Technical troubleshooting

Power tools

Education

Bachelor's degree

InfoComm CTS certification

Tools

Polycom equipment

Cisco videoconferencing

Job description

Type: Full Time

Posted Date: 2026-09-10

Pay Range: 30.00 - 35.00 USD per hour

Primary Function

Provide daily technical support to clients in conference room settings and via the AV Service Desk; provide assistance to a team of technicians servicing high-end conferencing with the goal advancing multimedia skills through ongoing training.

Duties & Responsibilities

Set up, operate and strike conference room systems including varying types of microphones and sound amplification systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming.

Assist Service Desk operations by responding to client calls, monitoring conference room systems via remote desktop software and web cameras and testing video conferences with AV technicians from Tier 1, centrally managed rooms.

Verify, test, troubleshoot and monitor videoconference connections prior to and during meetings.

Ability to set up PowerPoint presentations, connecting laptop and desktop computers with display interfaces to portable and data projectors; able to correctly size and adjust a data image on-screen.

Ability to set up standard audio systems consisting of microphones, mixer, amplifier, and speakers and adjust system for good speech level with no feedback.

Ability to set up, playback and record from a variety of video and audio sources.

Understand signal flow and be able to provide basic troubleshooting for audiovisual equipment.

Report system anomalies, equipment problems, customer relations issues or any other daily event concerns that arise.

Other duties as assigned.

Skills & Qualifications

Excellent customer service skills.

Good knowledge of current AV & VC industry practices, standards and procedures.

Experience with with microphone systems, digital audio consoles, Polycom and Cisco videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systems.

Skilled with hand and power tools.

Solid work ethic; interest and enthusiasm for growing skills in the media industry.

Additional production skills such as audio recording, camera operation, editing, or field experience are desirable.

Ability to read, speak and effectively communicate in the English language.

Ability to thrive in a multicultural and multilingual environment.

Candidate must be willing to undergo background check.

The duties of this position require the ability to bend, kneel, crawl, climb ladders and to stand for long periods of time.

Candidate must be capable of working at heights and have good balance.

Candidate may be required to lift heavy equipment up to 50 pounds.

Adverse conditions may include noise and dust.

Education & Experience

Bachelor’s Degree in Communications, Audio/Electronic Engineering or related field preferred; or Technical school training with electronics training and related experience.

InfoComm CTS certification preferred.

3+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environment.

Customer Service Commitment:

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.