Onsite Maintenance Technician

AVI-SPL, Inc.; Berlin (CT); On-site; USD 425,000 - 503,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays and personal days

Training & professional development

Job summary

AVI-SPL is seeking an Onsite Maintenance Technician to deliver world-class on-site support for AV systems at customer sites. You will partner with customers, management, Global Helpdesk, and SIG teams to ensure seamless AV experiences and high levels of customer service.

You’ll perform preventative maintenance, install and troubleshoot conferencing equipment, manage onsite documentation, and train end users as needed.

Qualifications

• Excellent communication with customers and colleagues
• Experience with hand and power tools
• Ability to work independently and meet deadlines
• Advanced computer knowledge on Windows/Mac
• Knowledge of signal flow for audio/video/control
• Valid driver’s license and clean MVR
• HS diploma or equivalent
• Willing to work after hours and weekends
• Comfort climbing ladders and lifting equipment
• Strong customer service and troubleshooting skills
• Proficiency with Logitech, Extron, Crestron systems
• Networking fundamentals for LAN/WAN
• Experience with UC platforms: Teams/Zoom/Webex
• Video/AV equipment setup and testing
• Ability to travel to multiple job sites
• Experience with Cisco videoconferencing codecs and Webex control hub
• Crestron room scheduler setup and provisioning
• Visix signage management
• IT ticketing and AV provisioning
• Testing new conference rooms and large AV systems

Responsibilities

• Setup/breakdown of conference spaces to meet event needs
• Perform preventative maintenance on AV spaces and hardware
• Clean AV equipment (lenses, monitors, fans)
• Document job sites and train end users on AV tech
• Provide timely support for meetings, installs, and video/audio recording
• Collaborate with internal/external teams in a professional manner
• Follow local safety standards for site duties
• Setup, operate, and troubleshoot audio/video systems
• Travel to various job sites as required
• Handle Cisco/Webex/Teams setup and join configurations
• Register to Webex Control Hub and perform provisioning
• Maintain Visix signage players and push updates
• Submit IT tickets for AV/network provisioning
• Test and validate new video conference rooms and large systems

Job description

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities

• Setup and breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
• Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
• Responsible for job site documentation and providing client training on the AV Technology as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Setup, operate and troubleshoot various audio/video systems
• Travel to various job sites as required

Items to Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves

• Effectively communicate with employees, customers, and colleagues.
• Ability to use hand and power tools in a safe and efficient manner.
• Ability to work and think independently and ensuring to meet deadlines.
• Advanced computer knowledge (WIN/Mac).
• Knowledge of signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
• Minimum of a High School Diploma or equivalent.
• Must be flexible to work after hours and weekends when required.
• Ability to regularly climb and work from ladders, lifting equipment, tools, and materials.
• White Glove Service: Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences.
• Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
• Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
• Logitech: Proficient in setting up, configuring, and troubleshooting Logitech systems, ensuring reliable connectivity and performance.
• Extron Systems : Extensive experience with deployments, integration, and troubleshooting of Extron NAV and associated S/W.
• Crestron Systems: Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity
• Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans.
• Q-SYS, Logitech, Biamp, Extron NAV experience
• UC Platforms - Teams, Zoom, Webex
• Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
• Video wall experience (Planar, Christie, Barco, Samsung, Daktronics)
• Provide field service support of networked devices
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Understand and adhere to local safety standards for all site duties
• Provide job site documentation and end user training and as needed
• Setup and troubleshoot various audio/video/presentation systems
• Travel to various job sites as required
• Must be flexible to work after hours and weekends when required
• Cisco videoconferencing codecs
  • Provisioning and registering to Webex Control Hub
  • Setup & Configuration
  • One Touch Join for Microsoft Teams
  • Room Scheduler provisioning
• Crestron Room Scheduler devices
  • Provisioning and registering to Microsoft Exchange
• Visix Digital Signage Platform
  • Maintain and register signage players to on-prem management system.
  • Modify or Create Message Layouts
  • Assign Message layouts to Message Playlists and ultimately to the signage players
  • Software updates as required
• Submitting IT tickets
  • For activation and provisioning network jacks for AV components connecting directly to client network
  • VoIP provisioning for audio conferencing interfaces
  • Any other UCC or audio video needs
• Functionality testing of new video conference rooms and other large systems to ensure they operate as designed and identify items that need to be corrected.

Nice-To-Haves

• Formal education in Electronics or related field preferred
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Extron AV Associate Certification
  • AVIXA Quick Start to the Audio-Visual Industry
  • AVIXA CTS General Certification
  • Dante 1-3
  • Q-SYS 1+
  • Liaison between A/V and IT for the purpose of new A/V installs and services

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay

• Pay Type: Hourly
• Min Base: $28.85/hr
• Max Base: $36.54/hr