Media Services Manager/ IT Instructional/Class Support Professional II

North Carolina A&T State University; Greensboro, Northern (NC, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation and sick leave

Health benefits

TSERS retirement

12 paid holidays

EAP

Job summary

North Carolina A&T State University seeks a Media Services Manager/ IT Instructional/Class Support Professional II to lead the campus AV and instructional technology program. You will supervise staff and student workers, design classroom tech solutions, and ensure reliable delivery for classes, events, and remote learning.

Responsibilities include maintaining AV systems, coordinating with vendors, training users, and driving technology refresh projects in collaboration with ITS.

Qualifications

• Experience supporting and managing enterprise classroom and instructional AV systems, including projection, interactive displays, audio systems, and integrated room controls.
• Experience with Crestron or comparable AV control and room management platforms in standardized instructional environments.
• Experience supporting hybrid learning and collaboration technologies, including Microsoft Teams, Zoom, lecture capture systems, and live streaming platforms.
• Experience working with AV vendors and integrators, including system deployment, upgrades, and ongoing support coordination.
• Ability to train faculty, staff, and student employees in the effective use of classroom and instructional technologies.
• Experience planning and coordinating major technology refreshes or upgrades, including collaboration with academic and campus partners.Knowledge of digital signage systems and instructional technology accessibility ( ADA ) standards.
• Demonstrated ability to lead technical staff, provide high quality customer service, and work effectively in a campus environment.

Responsibilities

• Lead a team of staff and student workers to support classroom and instructional AV across campus.
• Plan, design, and implement standardized classroom and instructional technology solutions.
• Oversee installation, configuration, maintenance, and support of instructional technology systems.
• Provide media and instructional technology support for events and meetings.
• Train faculty, staff, and students in the effective use of supported technologies.
• Collaborate with CTS and ITS to deliver reliable instructional technology services.

Skills

AV systems

Hybrid learning tech

Faculty training

Project coordination

Team leadership

Vendor management

Education

Master’s degree in CS/IT

Bachelor’s degree in CS/IT

Tools

Crestron

Lecture capture platforms

Room management platforms

Job description

Media Services Manager/ IT Instructional/Class Support Professional II

Please see Special Instructions for more details.

North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more;

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Aetna – State Health Benefits of North Carolina
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount
• and more

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.

Classification Information

Classification Type

Classification Type EHRA

Position Overview

Primary Purpose of Position

The Media Services Manager (Manager) leads a team of employees and student workers responsible for the support, design, and operation of classroom, instructional, and event‑based audio‑visual technologies across the campus. The position oversees the university‑wide classroom and instructional computer laboratory technology program and is responsible for planning, designing, and implementing standardized classroom and instructional technology solutions that support teaching, learning, and campus operations.

The Manager oversees the installation, configuration, maintenance, and support of instructional technology systems; provides media and instructional technology support for special events, meetings, presentations, and athletic events; supports lecture capture and instructional media platforms; and ensures faculty, staff, and students are trained in the effective use of supported technologies.

This position reports to the Director of Client Technology Services ( CTS ) and serves as a key member of the Information Technology Services ( ITS ) technical support team. This is a mid‑level position that works under the guidance of the Director to deliver reliable, accessible, and consistent instructional technology services to the campus community.

Primary Function of Organizational Unit

Information Technology Services ( ITS ) strengthens and supports the university’s mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university’s strategic goals. ITS is comprised of nine departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.

Master’s degree in computer science, Information Technology, or a related field with two years’ experience directly related to the duties of the position, or Bachelor’s degree in computer science, Information Technology, or a related field with four years’ experience directly related to the duties of the position.

Preferred Years Experience, Skills, Training, Education

• Experience supporting and managing enterprise classroom and instructional AV systems, including projection, interactive displays, audio systems, and integrated room controls.
• Experience with Crestron or comparable AV control and room management platforms in standardized instructional environments.
• Experience supporting hybrid learning and collaboration technologies, including Microsoft Teams, Zoom, lecture capture systems, and live streaming platforms.
• Experience working with AV vendors and integrators, including system deployment, upgrades, and ongoing support coordination.
• Ability to train faculty, staff, and student employees in the effective use of classroom and instructional technologies.
• Experience planning and coordinating major technology refreshes or upgrades, including collaboration with academic and campus partners.Knowledge of digital signage systems and instructional technology accessibility ( ADA ) standards.
• Demonstrated ability to lead technical staff, provide high quality customer service, and work effectively in a campus environment.

Required License or Certification

Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on‑site)

Position Information

Working Title

Working Title Media Services Manager/ IT Instructional/Class Support Professional II

Position Number

Position Number 003023

Recruitment Salary Range

Recruitment Salary Range commensurate with education and experience

FLSA

FLSA Exempt

Appointment Type

Appointment Type Permanent - Full-time

Tenure Track

No

Organizational Location

Organizational Location VC for Info Tech Services

Posting Number

Posting Number EPA3076

Open Date

Open Date 08/24/2026

Close Date - for postings that do not use Open Until Filled

Open Until Filled Yes

Open Until Filled Minimum Application Period Postings:

Open Until Filled Minimum Application Period Postings: Positions remaining posted after this date are continuing to accept applications, but may close at any time. Applications received by this date will receive full consideration, applications received after this date may receive consideration depending upon the status of the search

Date Position Available

Date Position Available Immediately

Contact Division of Human Resources
Phone: [phone]
Fax: [phone]
Email: [e-mail]