Media Operations Technician

NBCUniversal; Covington (KY); Hybrid; USD 50,000 - 60,000; Full time

Job summary

A leading company seeks a Media Operations Technician to support their streaming video catalog. The role involves content validation and quality assurance across various platforms, ensuring users have an enjoyable viewing experience. Ideal candidates will have a high school diploma or relevant certification, with experience in content quality assurance testing and familiarity with streaming apps. The position offers a hybrid work model with competitive benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Qualifications

• 1+ years' experience with content quality assurance testing.
• Familiarity with database management and API delivery specifications.

Responsibilities

• Support content quality control and assurance efforts under tight deadlines.
• Perform validation and content presence checks across multiple platforms.

Skills

Communication

Problem Solving

Education

High school diploma

Associate degree in Media or Communications

Tools

JIRA

Confluence

Airtable

Job description

Job Description

The Media Operations Technician will **** help support our rapidly growing streaming video catalog. You’ll assist with numerous content validation efforts, checking availability and playability for published video records across a variety of device platforms and services. Organization and an acuity for accuracy will benefit you greatly in this role. Experience with multi-language content review, provisioning and servicing will be a huge plus.

The ideal candidate will be able to service and complete a broad assortment of quality assurance requests ranging from simple, predictable pre-launch content readiness assessments to urgent, convoluted evaluations and verifications for issue management. We also hope you know your way around web browsers, smartphones, TVs, gaming consoles, cable boxes and other tech gadgets as they’ll play a part in your day-to-day work.

Your diligence in operational efficiencies will be immediately reflected on the platform, ensuring users have a consistent and enjoyable viewing experience. This dedication to precise program presentation will help ensure our success within the competitive, rapidly evolving digital marketplace.

Responsibilities:

• Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines with attention to detail
• Perform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
• Review captions and subtitles to ensure timing, accuracy, and overall quality aligns with platform standards
• Verify that imagery meets platform specifications and maintains visual quality across supported devices
• Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
• Track and update QA fulfillment progress through our databases
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

Qualifications:
Qualifications

Basic Requirements:

• High school diploma and relevant certification or associate degree in Media or Communications or equivalent relevant professional experience
• 1+ years' experience with:
  • Content quality assurance testing, protocols, techniques and governance
  • Streaming apps on digital platforms and consumer products

Desired Characteristics:

• Working knowledge of:
  • Consumer playback platforms such as mobile, streaming devices, game consoles, and smart TVs.
  • Multi-language asset content delivery and QA
  • Content management system (CMS) publishing workflows
  • Research and consulting on publishing procedures, administration protocols, and industry trends
• Familiarity with:
  • Database management and API delivery specifications & workflows
  • Project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable
  • European languages (Portuguese, Dutch, Polish, etc.) preferred
• Bilingual proficiency in Spanish is preferred
• Television entertainment industry experience preferred
• Excellent and effective communication and collaboration skills
• Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment
• Understanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD, SVOD, TVOD, PVOD
• Experience working with numerous teams across large organizations

Eligibility Requirements :

• Interested candidates must submit a resume/CV online to be considered
• Must be willing to work evenings, weekends, extended hours or holidays as needed
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Ability to work in Universal City, Los Angeles County, California or Stamford, Connecticut.
  Must be willing to work in Stamford, CT. East Coast Candidates Please Note: This role will contribute hybrid , generally contributing from the office 3x a week, from Englewood Cliffs, NJ for the foreseeable future before being reassigned to hybrid Stamford, CT.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $50,000 - $60,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].