Media Operations Contractor

24-Hour HR Process Outsourcing, Inc.; Menlo Park (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading HR outsourcing firm is seeking individuals to join the Media teams to enhance user experience on Facebook and Instagram. Candidates will collaborate across product teams, respond to inquiries, and improve representation. Ideal applicants should have 2+ years in customer service, strong communication skills in both their native language and English, and a passion for online video products. This role requires reliability, initiative, and strategic thinking.

Qualifications

• 2+ years of experience in customer service or account management preferred.
• Strong communication skills in the native language and English.
• Knowledge of video creators and media companies preferred.
• Ability to work independently and take initiative in dynamic environments
• Demonstrated strategic thinking leading to recommendations and action plans

Responsibilities

• Communicate with potential partners and respond to user inquiries.
• Work with cross-functional product teams to improve user experience.
• Communicate trends to enhance product offerings.
• Share trends and insights to help improve our products.

Skills

Customer service experience

Strong communications skills

Ability to work cross-functionally

Strategic thinking

Passion for online video

Reliability and agility

Attention to detail

Initiative

Education

Bachelor's Degree

Job description

• We are looking for several people to join the Facebook and Instagram Media teams where you will communicate with potential plartners, respond to user inquiries and empower authentic representation by improving user experience. You will work with our cross functional product teams to further this initiative as well as communicate trends that you're seeing that will help improve our products. Strong candidates will have an astute attention to detail and be a self-starter.

Qualifications

• 2+ years of experience in customer service or account management, working in the online video or video space strongly preferred
• Strong communications skills both in the native language and in English. Ability to work effectively cross-functionally, bothinternally and externally is essential for success in this role
• Industry and business knowledge of video creators, digital publishing and/or media companies preferred
• Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments
• Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
• Deep understanding of and a passion for Facebook and online video products
• Extremely reliable, consistent, agile, and hard-working!
• Education: Bachelor\'s Degree

Additional Information

All your information will be kept confidential according to EEO guidelines.