Media Operations Contractor — Video & Partnerships

24-Hour HR Process Outsourcing, Inc.; Menlo Park (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading HR outsourcing firm is seeking individuals to join the Media teams to enhance user experience on Facebook and Instagram. Candidates will collaborate across product teams, respond to inquiries, and improve representation. Ideal applicants should have 2+ years in customer service, strong communication skills in both their native language and English, and a passion for online video products. This role requires reliability, initiative, and strategic thinking.

Qualifications

• 2+ years of experience in customer service or account management preferred.
• Strong communication skills in the native language and English.
• Knowledge of video creators and media companies preferred.

Responsibilities

• Communicate with potential partners and respond to user inquiries.
• Work with cross-functional product teams to improve user experience.
• Communicate trends to enhance product offerings.

Skills

Customer service experience

Strong communications skills

Ability to work cross-functionally

Strategic thinking

Passion for online video

Reliability and agility

Education

Bachelor's Degree

Job description

A leading HR outsourcing firm is seeking individuals to join the Media teams to enhance user experience on Facebook and Instagram. Candidates will collaborate across product teams, respond to inquiries, and improve representation. Ideal applicants should have 2+ years in customer service, strong communication skills in both their native language and English, and a passion for online video products. This role requires reliability, initiative, and strategic thinking.