Med-Surg Unit Secretary: Hospital Ops Coordinator

UNC Health Appalachian; Boone (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

Healthcare coverage

Retirement plan with employer match

Paid time off

Job summary

UNC Health Appalachian in Boone, NC, seeks a Unit Secretary to act as the communication and administrative hub for the department. The role emphasizes patient care support, accurate documentation, and coordination across clinicians and staff.

Starting at 18.05 per hour, the position requires a high school diploma and BLS certification at hire. Shifts vary, and benefits include comprehensive coverage and retirement plans.

Qualifications

• Ability to communicate courteously and effectively with patients, families, physicians, staff, and the public.
• Strong customer service and interpersonal communication skills.
• Proficiency in typing, word processing, data entry, and computer applications.
• Basic mathematical and clerical skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills and attention to detail.
• Ability to coordinate multiple tasks and priorities effectively.

Responsibilities

• Perform clerical duties associated with departmental operations.
• Process and maintain documentation, including patient charts, according to UNC Health Appalachian policies.
• Record messages, manage schedules, take notes and meeting minutes, and assist with room scheduling and event planning as requested.
• Maintain organized records and documentation to support efficient operations.
• Answer telephones, call lights, and incoming communications promptly and professionally.
• Receive and direct incoming calls to appropriate personnel.
• Greet visitors, patients, and families in a courteous and professional manner.
• Serve as a communication resource for patients, families, providers, leadership, and team members.
• Provide exceptional customer service consistent with UNC Health Appalachian's Mission, Vision, and Values.

Skills

Customer service

Communication

Typing

Data entry

Organizational skills

Team orientation

Professionalism

Education

High School Diploma or GED

Medical terminology coursework

Tools

MS Office

Job description

UNC Health Appalachian in Boone, NC, seeks a Unit Secretary to act as the communication and administrative hub for the department. The role emphasizes patient care support, accurate documentation, and coordination across clinicians and staff.

Starting at 18.05 per hour, the position requires a high school diploma and BLS certification at hire. Shifts vary, and benefits include comprehensive coverage and retirement plans.