Med Spa Outbound Appointment / Lead Generator

Bodenvy; Miami (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

Bodenvy Pinecrest is seeking a full-time, in-office appointment-setting specialist to engage prospective clients, answer questions, and guide them toward a consultation with our specialists. This bilingual role supports high-volume outreach and a positive client first impression.

Responsibilities include outbound calls, lead qualification, scheduling, and coordinating with clinical teams to ensure smooth handoffs and strong consultation attendance.

Qualifications

• Experience in appointment setting, outbound calling, or inside sales preferred.
• Strong verbal communication and relationship-building skills.
• Comfortable making a high volume of outbound calls daily.
• Professional, personable, and confident phone presence.
• Excellent listening, interpersonal, and problem-solving skills.
• Ability to build trust and establish rapport quickly.
• Experience in aesthetics, wellness, healthcare, or medical spa environments is a plus.

Responsibilities

• Make outbound calls to prospective clients and respond professionally to inbound inquiries.
• Build rapport, answer questions, and educate prospects on Bodenvy's treatments and benefits.
• Ask discovery questions to qualify clients and identify suitable services.
• Collaborate with clinical and consultation teams to match clients with opportunities and schedule appointments.
• Provide clear handoffs to support a seamless client experience.
• Follow up consistently to maintain attendance and engagement for consultations.
• Maintain accurate records of client interactions in company systems.

Skills

Bilingual (English/Spanish)

Outbound calling

Appointment setting

Customer engagement

Verbal communication

Relationship-building

Time management

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

In this role, you'll connect with prospective clients who have expressed interest in our services, answer questions, build rapport, and help guide them toward scheduling a consultation with our Consultation Specialists. As one of the first members of our Pinecrest team, you'll have the opportunity to make an impact from day one, work closely with leadership, and help create an exceptional client experience as we establish ourselves in the community.

What You'll Do

This is a consultative appointment-setting position focused on building relationships, educating prospective clients, and creating a positive first impression of Bodenvy Pinecrest.

Responsibilities

• Make outbound calls to prospective clients who have expressed interest in Bodenvy's services and respond professionally to inbound inquiries.
• Build rapport through engaging conversations, answer questions, and educate prospective clients on Bodenvy's treatments, services, and benefits.
• Ask thoughtful discovery questions to understand client goals, qualify prospective clients, and identify the services that best align with their needs.
• Collaborate with the clinical and consultation teams to match prospective clients with the most appropriate consultation opportunities, schedule appointments, and provide clear handoffs that support a seamless client experience.
• Follow up consistently with prospective clients and support strong consultation attendance through confirmations and ongoing communication.
• Maintain accurate records and document client interactions within company systems.
• Meet daily activity goals, including high-volume outbound outreach.

Primary Goal: Book high-quality consultations that show up, align with the prospective client's needs and goals, and create an exceptional first experience with Bodenvy Pinecrest.

What We're Looking For

We're looking for someone who is confident on the phone, enjoys connecting with people, and can create a positive experience for prospective clients while helping them take the next step toward their goals.

Qualifications

• Previous experience in appointment setting, outbound calling, call center operations, lead generation, customer engagement, or inside sales preferred.
• Strong verbal communication and relationship-building skills.
• Comfortable making a high volume of outbound calls each day.
• Professional, personable, and confident phone presence.
• Excellent listening, interpersonal, and problem-solving skills.
• Ability to build trust and establish rapport quickly.
• Strong follow-up and time management skills.
• Ability to thrive in a fast-paced environment while maintaining attention to detail.
• Experience in aesthetics, wellness, healthcare, or medical spa environments is a plus.
• Bilingual (English/Spanish) is required for this role.

Compensation

• $20 per hour base pay
• Bonus opportunities based on consultation attendance and performance
• Full-time position

Schedule

• Full-time
• In-office position located in Pinecrest, FL
• Evening availability required (up to 9:00 PM)
• Weekend availability required

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchiseee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to bodenvy Corporate.