Med Info Spec I - Nurse

ThermoFisher Scientific; Morrisville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Medical Information Specialist I - Nurse in North Carolina. You will provide clinical information and intake of adverse events with high-quality customer service. You’ll analyze inquiries, document interactions in client systems, and ensure compliance with regulatory guidelines.

The role requires a Bachelor’s in Nursing and an active NC RN license (NLC acceptable). 0–2 years of relevant experience is preferred, with strong communication and research skills

Qualifications

• Bachelor's degree in Nursing or equivalent.
• Active North Carolina RN license required or NLC equivalency.
• 0–2 years of related experience or equivalent.
• Equivalency may be considered with appropriate education/training.

Responsibilities

• Respond to technical and medical information inquiries via phone, email, or mail regarding pharmaceutical or device products.
• Analyze questions and provide accurate responses using client-approved resources and records in databases.
• Identify, triage, and follow up on adverse events and product complaints.
• Maintain knowledge of project policies, SOPs, protocols, GCPs, and regulatory requirements.
• Collaborate with client contacts to resolve complex inquiries and research literature as needed.

Skills

Communication skills

Language skills

Computer proficiency

Interpersonal skills

Independent work

Medical/technical interpretation

Time management

Professional demeanor

Education

Bachelor's degree in Nursing

RN license (NC)

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Us as a Medical Information Specialist I - Nurse – Make an Impact at the Forefront of Innovation

We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

As a Medical Information Specialist I - Nurse, you will provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service. You will analyze and research inquiries and document interactions according to organizational, client, and regulatory guidelines. The information you provide will be given to a level in parallel with your expertise, experience, and training.

What You’ll Do:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.

• Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.

• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.

• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.

• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Education and Experience Requirements:

• Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification

• Active North Carolina RN license required or Nurse Licensure Compact (NLC) equivalency

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).

• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills

• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required

• Proficient computer and keyboarding skills

• Good interpersonal skills

• Ability to work independently as well as part of a team.

• Ability to interpret client provided complex medical and technical information

• Organizational and time management skills

• Ability to maintain a positive and professional demeanor in challenging circumstances

Working Conditions and Environment:

Work is performed in an office environment with exposure to electrical office equipment

Constant interaction with clients/associates required

Constant attention to detail-visual, mental

Constant multi-tasking

Daily exposure to high pressure, intense concentration needed

Rotating shifts may be required

Occassional driving to site locations with occassional travel

Long varied work hours required occasssionally

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, protected veteran status, disability or any other legally protected status.