Mechanical Services Operations Manager

Puffer-Sweiven; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Puffer-Sweiven in Houston, TX is seeking a Mechanical Services Manager to lead service support teams, supervise order entry, invoicing, and training. You will mentor staff, drive on-time delivery, and ensure high customer satisfaction while coordinating with outside sales.

The role requires a BS/BA in Industrial Distribution or related field, 5+ years in sales and service, and strong leadership, communication, and analytical skills.

Qualifications

• BS/BA degree in Industrial Distribution or related field.
• 5+ years sales and service experience in industry served.
• Strong leadership and customer service skills.
• Proficiency with Sales Order system and MS Office.

Responsibilities

• Supervise, develop, and train service support personnel to meet job expectations and coach the Service Administrative staff.
• Author and conduct periodic performance reviews.
• Mentor and assist Service Admin in Oracle Prism entry and invoicing of Repair Orders.
• Recommend and maintain work process procedures to ensure superior customer service and on-time delivery.
• Interface with other parties to assure customer satisfaction and track productivity.

Skills

Leadership

Customer service

Communication

Analytical skills

Negotiation

Education

BS/BA in Industrial Distribution or related degree

Tools

Sales Order system

MS Office

Job description

Puffer-Sweiven in Houston, TX is seeking a Mechanical Services Manager to lead service support teams, supervise order entry, invoicing, and training. You will mentor staff, drive on-time delivery, and ensure high customer satisfaction while coordinating with outside sales.

The role requires a BS/BA in Industrial Distribution or related field, 5+ years in sales and service, and strong leadership, communication, and analytical skills.