Service Center Operations Manager

Murray Resources - Best Staffing Agency; Houston (TX); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

10% Annual Bonus Potential

401K - company match

Job summary

Murray Resources - Best Staffing Agency is seeking a Service Center Operations Manager for their Houston, TX location. This senior leadership role entails overseeing the Service Center and Field Service teams, ensuring safety, quality, delivery, and cost objectives are met while maintaining a high level of customer satisfaction.

The ideal candidate will have a strong background in business or financial management with at least 4 years of experience and 2 years in a leadership position. Proficiency in leadership, communication, and lean methodologies is essential for driving operational excellence.

Qualifications

• 4+ years of business or financial management experience, including 2+ years in a leadership role.
• Experience in heat exchanger service, industrial maintenance, or similar operational environments preferred.
• Lean or continuous improvement experience strongly preferred.

Responsibilities

• Lead Service Center and Field Service teams to achieve Safety, Quality, Delivery, and Cost (SQDC) objectives.
• Oversee daily service operations, including production planning, resource scheduling, and service order execution.
• Ensure customer commitments are met while operating within budget expectations.

Skills

Leadership skills

Communication skills

Problem-solving skills

Project management skills

Proficiency in Microsoft Office

Education

High school diploma

Technical diploma or university degree

Job description

Overview

A global manufacturing company is seeking a Service Center Operations Manager to join the team. This is a senior, hands-on leadership role for the Houston location. The Service Center Operations Manager is responsible for operational execution, team performance, and financial results while ensuring safety, quality, and customer satisfaction.

Salary & Benefits

• $90,000–$105,000
• 10% Annual Bonus Potential
• 401K - company match

Location: Houston, TX

Type of Position: Direct Hire

Responsibilities

• Lead Service Center and Field Service teams to achieve Safety, Quality, Delivery, and Cost (SQDC) objectives.
• Oversee daily service operations, including production planning, resource scheduling, and service order execution.
• Ensure customer commitments are met while operating within budget expectations.
• Drive and reinforce strict compliance with HSE standards and ISO requirements.
• Lead continuous improvement initiatives, lean processes, and operational excellence efforts.
• Partner cross-functionally with Sales, Customer Service, Quality, Manufacturing, and Scheduling teams.
• Manage service cost performance and results impacting P&L.
• Maintain accountability for assigned cost center(s).
• Recruit, develop, coach, and retain a high-performing service organization.
• Foster an engaged, collaborative culture aligned with our client\'s core values and leadership expectations.

Requirements

• High school diploma required; technical diploma or university degree preferred
• 4+ years of business or financial management experience, including 2+ years in a leadership role
• Experience in heat exchanger service, industrial maintenance, or similar operational environments preferred
• Proven ability to lead teams independently, manage multiple priorities, and make sound operational decisions
• Strong leadership, communication, problem-solving, and project management skills
• Lean or continuous improvement experience strongly preferred
• Proficiency in Microsoft Office and technical systems
• Federal and Government Contract Requires US Citizenship or US National: This position requires the employee to hold US citizenship or US national status, given the job’s involvement with sensitive and/or classified U.S. military information, consistent with federal regulation and government contract requirements.