Mechanical Product Specialist

Safe Fleet; Nesconset (NY); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Safe Fleet in Nesconset, NY is seeking a Product Specialist (Technical Support Representative) to deliver product technical support and client service through in-depth product knowledge.

You will collaborate with Product Manager, Engineering, Production, Sales and Marketing, handle order entry, quotations and RMAs, and become a trusted resource for both internal and external customers.

Qualifications

• Detail oriented with strong written and verbal communication.
• Minimum High School Diploma. Associate’s Degree or previous Technical Service experience required.
• Mechanical and electrical background preferred, but not required.
• Experience using Office programs (e.g. Email, Word processing, Spreadsheets).

Responsibilities

• Develop knowledge required to select proper equipment for all systems and parts for quoting and entering related orders with scheduling and lead-time.
• Main point person for product support, to both internal and external customers; domestic and internationally. Collaborate with internal engineering and product manager as support resource when needed.
• Become familiar with sales-oriented collateral with product specific features and benefits in order to better understand and serve the customer base. Support product in-house through customer troubleshooting efforts.
• Become an advocate for our customers, communicating requirements to staff regarding needs, product improvements and other feedback.

Skills

Detail oriented

Communication skills

Office tools

Technical support

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

Safety is where everything begins. It shapes our culture, our products, and the way we show up for our communities. Join us as we build smarter technologies that redefine fleet safety. When you help make fleets smarter, you make people safer.

Product Specialist (Technical Support Representative)

$25-28/hour

Location: FRC, Nesconset, NY

Job Overview:

Responsible for product technical support and client service through in-depth product knowledge. Collaborates with functional areas across the business including Product Manager, Engineering, Production, Sales and Marketing. Supports internal requirements including order entry, quotations and return materials.

Primary Duties and Responsibilities:

• Develop knowledge required to select proper equipment for all systems and parts for quoting and entering related orders with scheduling and lead-time.
• Main point person for product support, to both internal and external customers; domestic and internationally. Collaborate with internal engineering and product manager as support resource when needed.
• Become familiar with sales-oriented collateral with product specific features and benefits in order to better understand and serve the customer base. Support product in-house through customer troubleshooting efforts.
• Become an advocate for our customers, communicating requirements to staff regarding needs, product improvements and other feedback.

Direction of others:

This role has no direct reports

Travel:

There is no travel requirement for this role.

Training:

On the job training will be provided.

*We do not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.

Requirements

Qualifications:

• Individual must be detailed oriented with strong written and verbal communication skills.
• Minimum High School Diploma.Associates’ Degree or previous Technical Service experience required.
• Mechanical and electrical background preferred, but not required.
• Experience using Office programs (e.g. Email, Word processing, Spreadsheets).

All US Candidates

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