Mechanical Engineering Specialist

LOADRITE; United States; Remote; USD 81,000 - 195,000; Full time

Job summary

Join a forward-thinking company as a Mechanical Engineering Specialist, where you'll play a vital role in supporting distributors across North America. This exciting position involves delivering hands-on training, troubleshooting, and enhancing product performance. With a focus on innovation and customer satisfaction, you will collaborate with internal teams to drive product adoption and maintain high standards of service. Be part of a dynamic team dedicated to improving operational efficiency and helping customers achieve their productivity goals. Your expertise will directly contribute to the company's growth and success in the industry.

Benefits

Medical, Dental, and Vision coverage

Employer matched 401k

Discretionary Vacation

Paid Sick Leave

Paid Holidays

Remote flexibility

Qualifications

• Engineering degree required, preferably in Mechanical or Electrical fields.
• Experience in technical support and product knowledge is essential.

Responsibilities

• Provide technical training and support to distribution partners.
• Assist with troubleshooting and field testing of new products.
• Communicate with end customers to understand their needs.

Skills

Mechanical Proficiency

Technical Communication

Problem Solving

Customer Service

Education

Engineering Degree in Mechanical, Electrical, Mining or Machinery discipline

Tools

Microsoft 365

Job description

Join to apply for the Mechanical Engineering Specialist role at LOADRITE

Join to apply for the Mechanical Engineering Specialist role at LOADRITE

Loadrite is a global player in precision industrial weighing solutions, headquartered in New Zealand. Our global presence spans over 50 countries, supported by certified dealers and regional offices across North America, Europe, Asia, and Australasia, serving customers across a diverse range of end-use market segments including Aggregates, Mining, Ports & Rail, Public Works and Waste & Recycling.

For over 40 years Loadrite products have been helping customers around the world increase profitability, maximize productivity, improve operational efficiency and get control of their inventory. Loadrite scales are the go-to solution for precision weighing solutions. Our scales are designed to boost efficiency and accuracy across wheel loaders, excavators, conveyors, forklifts, and refuse trucks. Our data reporting and analytics solutions centralize operational productivity data onto easily interpretable dashboards, consolidating all critical operational information, facilitating real-time tracking of progress towards goals and enabling proactive decision-making.

Loadrite is on a growth path, with the introduction of innovative new products, and increased international market coverage via the expansion of our global dealer network, forming key elements of our growth strategy.

Be part of this exciting growth journey and play an important role in the success of the business. Discover more about how Loadrite's state-of-the-art scales enhance our customers operations at www.goloadrite.com. Loadrite is a proud part of the Precisional group of companies.

Position Summary:

The Mechanical Engineering Specialist – North America is a critical technical resource responsible for supporting Loadrite’s distributors across the North America region, ensuring the seamless operation and adoption of Loadrite products. This role combines technical expertise with exceptional communication skills to provide fault diagnosis, solutions, and technical training to Loadrite’s distribution partners and end users. The position plays a pivotal role in maintaining Loadrite’s reputation for innovation, reliability, and excellent customer service.

As a trusted advisor and advocate for Loadrite’s distributors, the Mechanical Engineering Specialist collaborates closely with internal teams to facilitate field trials, provide input for new product development, and enhance technical documentation and processes. The successful candidate will ensure distributors are equipped with the necessary knowledge and tools to maximize product performance, meet end-user needs, and contribute to Loadrite’s growth in the North American region.

With responsibilities including hands-on training delivery, issue escalation, and continuous improvement of technical resources, the role supports Loadrite’s commitment to fostering strong distributor partnerships, driving product adoption, and achieving customer satisfaction.

Key Responsibilities:

• Communicate with end customers to understand their applications, operations, and pain points.
• Educate and train our distribution partners (dealers) on how our products help our end customers achieve their productivity goals.
• Serve as an expert technical resource for our dealer channel and assist with identifying and quoting the correct products from the Loadrite product portfolio for specific customer applications.
• Assist dealers with the deployment of solutions at customer sites. Support can be a combination of both remote assistance as well as travel to customer sites with dealers and assisting with installations and training.
• Ensuring that the dealer channel can quote, install and commission these solutions is a critical role of this position. They will work closely with the sales and technical staff of our distribution partners to improve the technical selling process and the after sales installation and commissioning phases.
• Assist with the development and delivery of training material to dealer technical and sales staff.
• Assist dealer technical staff with troubleshooting issues with products in the field.
• Assist with the field testing of new products and software in beta development. Collect data from and support to the site and communicate with the product team on successes and challenges.
• Assist Loadrite sales staff at trade shows, meetings of professional organizations and industry round tables.
• Excellent communication skills – face to face, online, by phone, by email.
• Mechanically proficient.
• Computer literate and familiar with Microsoft 365.
• Technical aptitude to understand product and relate this information to distributors and end user customers.
• Detail-oriented with a focus on continuous improvement.

Qualifications & Experience

• Engineering Degree in Mechanical, Electrical, Mining or Machinery discipline
• Industry technical support experience and/or product knowledge

Travel Requirements

Due to the nature of this role, it is expected that approximately 25% of the incumbents time will be spent away from home with regional travel and occasionally international.

• Medical, Dental, and Vision coverage subsidized by Precisional
• Employer covered term life, short term disability and long-term disability policies
• Employer matching 401k
• Discretionary Vacation, Paid Sick Leave, and Paid holidays
• Remote flexibility to work from anywhere in the US

Loadrite and Precisional are committed to equal opportunity employment and non-discrimination. All employment decisions, including hiring, promotion, transfer, corrective action, termination, and compensation, will be made without regard to race, color, religion, creed, age (40 and over), sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender, gender identity or expression, ancestry, national origin, marital status, military or veteran status, legally protected medical condition, physical or mental disability, exercising the right to family care and medical leave, genetic information or characteristics, political affiliation, or any other basis protected by federal, state, or local law.

When you submit your application, the company may collect and use your personal information in accordance with our privacy policy and government privacy requirements. This may include personal details and employment history and will only be used for employment related purposes. We may share this information with third party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information about your rights refer to our privacy policy.

Any offer of employment at Loadrite is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

The recruiting team will only reach out via email from either @goaloadrite.com or @precisional.comemail addresses. We do not conduct any business outside of these emails. If you're ever concerned about spam or fraudulent activity, please reach out to [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Customer Service

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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