Automotive Claims Specialist: Repairs & Coverage

Remote; San Francisco (CA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Career progression

Collaborative team

Job summary

APCO Holdings is seeking a Mechanical Claims Adjuster to join our Claims team. You will use automotive knowledge to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly.

Your decisions ensure fair, accurate and timely resolutions for customers and dealer partners. You will review service contracts, verify details, collaborate with repair facilities, apply terms, negotiate costs, and document decisions in our systems.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in automotive repair, service advising, claims, or related field.
• Strong understanding of vehicle mechanical systems and repair processes.
• Ability to analyze information and make informed decisions.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Review and investigate vehicle service contract claims to determine coverage eligibility.
• Verify contract information, service history, and failure details to assess each claim.
• Collaborate with repair facilities to evaluate repair needs and authorize covered work.
• Apply contract terms and conditions when approving or declining repairs.
• Calculate repair costs and negotiate fair pricing for parts and labor when appropriate.
• Maintain clear and accurate documentation of claim decisions in company systems.
• Manage claim queues and ensure timely claim handling and communication.

Skills

Automotive repair knowledge

Decision making

Communication

Documentation

Education

High school diploma or equivalent

ASE certification

Manufacturer certification

Tools

Multiple systems navigation

Job description

APCO Holdings is seeking a Mechanical Claims Adjuster to join our Claims team. You will use automotive knowledge to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly.

Your decisions ensure fair, accurate and timely resolutions for customers and dealer partners. You will review service contracts, verify details, collaborate with repair facilities, apply terms, negotiate costs, and document decisions in our systems.