Mechanical Claims Analyst

TEKsystems; Missouri; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work after training

Training in St. Louis, MO

Job summary

TEKsystems is seeking a Mechanical Claims Specialist to leverage automotive expertise in evaluating warranty claims and guiding dealers, repair facilities, and vehicle owners through the process.

The role emphasizes clear communication, accurate claim processing, and collaboration within a fast-paced call-center environment. Training occurs in St. Louis, MO, with remote/hybrid options after onboarding. This role requires meticulous record-keeping and comfort using multiple claim systems.

Qualifications

• Minimum 3 years of automotive mechanic or related mechanical experience.
• Strong understanding of vehicle repair processes and components.
• Excellent communication and customer service skills.
• Experience handling customer concerns and resolving issues professionally.
• Strong computer proficiency, including Microsoft Office applications.
• Ability to multitask and navigate multiple systems simultaneously.
• Detail-oriented and self-motivated.
• High School Diploma or GED.

Responsibilities

• Review, investigate, and process mechanical warranty claims accurately and efficiently.
• Determine warranty coverage based on established guidelines.
• Communicate with dealerships, repair facilities, and vehicle owners via phone and email.
• Explain claim approvals, denials, and next steps in a professional and customer-focused manner.
• Provide guidance to customers experiencing vehicle issues and explain the claim submission process.
• Maintain detailed and accurate records within company claims systems.
• Navigate multiple computer systems while managing customer interactions.
• Collaborate with team members and leadership to ensure quality service and claim accuracy.
• Uphold company standards of honesty, fairness, and customer satisfaction.

Skills

Automotive experience

Vehicle repair processes

Customer service

Multitasking

Detail-oriented

Bilingual English/Spanish

MS Office

Education

High School Diploma or GED

ASE Certification

Tools

AllData

Mitchell

Labor Guides

Scan Tools

Claims Processing

Job description

Job Description

Job Description

Mechanical Claims Specialist

Remote | Training in St. Louis, MO Start Date: May 4 Experience Level: Intermediate

Shift Your Automotive Career Into High Gear

Are you an experienced automotive technician, mechanic, or service professional looking to transition from the shop floor into a stable office-based role? We are seeking Mechanical Claims Specialists to join a growing team.

This is an excellent opportunity to leverage your automotive expertise while enjoying a comfortable work environment, career growth opportunities, outstanding benefits, and the ability to use your mechanical knowledge in a customer-focused role.

Position Overview

As a Mechanical Claims Specialist, you will act as a subject matter expert for vehicle repair claims, working directly with dealerships, repair facilities, and vehicle owners. Your primary responsibility will be evaluating warranty claims, determining coverage eligibility, and guiding customers through the claims process while delivering exceptional service.

Using your automotive knowledge, you will review repair recommendations, assess warranty coverage, and explain approval or denial decisions clearly and professionally.

Key Responsibilities

• Review, investigate, and process mechanical warranty claims accurately and efficiently.
• Utilize automotive repair knowledge to determine warranty coverage based on established guidelines.
• Communicate with dealerships, repair facilities, and vehicle owners via phone and email.
• Explain claim approvals, denials, and next steps in a professional and customer-focused manner.
• Provide guidance to customers experiencing vehicle issues and explain the claim submission process.
• Maintain detailed and accurate records within company claims systems.
• Navigate multiple computer systems while managing customer interactions.
• Collaborate with team members and leadership to ensure quality service and claim accuracy.
• Uphold company standards of honesty, fairness, and customer satisfaction.

Types of Calls You'll Handle

• Dealership Calls

Dealership Calls

• Review repair recommendations.
• Determine whether repairs qualify for warranty coverage.
• Approve, deny, or request additional information based on contract guidelines.

Vehicle Owner Calls

• Explain claim approval or denial decisions.
• Provide clear communication regarding coverage details.
• Offer support and next steps during the claims process.

Technical Assistance Calls

• Discuss vehicle concerns with customers.
• Explain claim procedures and required documentation.
• Guide customers through obtaining estimates and repair approvals.

QualificationsRequired

• Minimum 3 years of automotive mechanic or related mechanical experience
• Strong understanding of vehicle repair processes and components
• Excellent communication and customer service skills
• Experience handling customer concerns and resolving issues professionally
• Strong computer proficiency, including Microsoft Office applications
• Ability to multitask and navigate multiple systems simultaneously
• Detail-oriented and self-motivated
• High School Diploma or GED

Preferred

• ASE Certification
• Bilingual (English/Spanish)
• Experience with:
• AllData
• Mitchell
• Labor Guides
• Scan Tools
• Claims Processing

Ideal Candidate

The ideal candidate has experience as a:

• Automotive Technician
• Automotive Mechanic
• Service Advisor
• Warranty Administrator
• Claims Specialist
• Diesel Technician
• Fleet Maintenance Technician
• Automotive Repair Professional

You enjoy helping customers, understand vehicle repair processes, and can confidently discuss technical issues with both mechanics and non-technical individuals.

Training & Work Environment

• Initial two-week onboarding training in:
  • Deerfield Beach, FL, or
  • St. Louis, MO
• Remote and hybrid opportunities available following training
• High-speed internet and dedicated home workspace required
• Occasional Saturday shifts required
• Fast-paced call center environment

Benefits & Perks

• Work indoors in a professional office environment
• Career growth opportunities
• Competitive compensation
• Comprehensive benefits package
• Stable, long-term career path
• Supportive company culture
• Op