Meat Department Lead & Customer Experience

Kroger; Mequon (WI); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Kroger Meats in Mequon, WI is seeking a Meat Department Lead to oversee daily operations, ensure high standards of quality and safety, and deliver exceptional customer service. You will supervise staff in the Meat Department, assist with scheduling, cutting to customer requests, manage inventory and pricing, and help meet store sales goals while upholding Kroger’s values.

Previous meat experience and strong communication are required; a valid food handler permit is expected; this is a hands-on

Qualifications

• Management experience preferred.
• Meat experience required or preferred.
• 18 years of age or older.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.
• Ability to handle stressful situations.
• Must possess adequate knife handling skills and speed.

Responsibilities

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Promote trust and respect among associates.
• Communicate Company, department, and job specific information to associates.
• Empower associates to meet or exceed targets through collaboration and teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Help to train and develop associates on job performance including inventory, stocking, CAO and participate in their performance appraisal process.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store and be able to make suggestions about products.
• Demonstrate "Journeyman" Meat Cutter Skills and cut to customers' requests using proper cutting equipment.
• Inform customers of meat specials and offer product samples.
• Provide customers with fresh/frozen products that they have ordered in the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Utilize the Cutting Tool to manage production and minimize shrink.
• Stay current on ads and inform and educate department associates on current, upcoming and special in-store promotions.
• Help to maintain merchandising plan and maintain standards.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Ensure proper price integrity on shelf tags and promotional signs.
• Comply with all Country of Origin Labeling.
• Assist when needed in the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Practice preventive maintenance by properly inspecting equipment and notify Store Manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Management experience

Effective communication

Knife handling skills

Meat knowledge

Ability to handle stressful situations

Job description

Kroger Meats in Mequon, WI is seeking a Meat Department Lead to oversee daily operations, ensure high standards of quality and safety, and deliver exceptional customer service. You will supervise staff in the Meat Department, assist with scheduling, cutting to customer requests, manage inventory and pricing, and help meet store sales goals while upholding Kroger’s values.

Previous meat experience and strong communication are required; a valid food handler permit is expected; this is a hands-on