Meat Department Lead & Customer Champion

Roche Bros; Wellesley (MA); On-site; USD 27,000 - 35,000; Full time

Job summary

Roche Bros in Massachusetts is seeking a Meat Manager to lead the meat department, plan inventories, and maintain high-quality, well-displayed merchandise with a focus on outstanding customer service.

You will supervise staff, coordinate cutting and merchandising, ensure compliance with sanitation and safety standards, and strive to maximize department sales and profits while delivering a positive shopping experience for customers.

Qualifications

• Must be 18 years of age with High School diploma or equivalent.
• Successful experience in meat operation (merchandising, ordering, inventorying and pricing).
• Complete training in meat operation.
• Ability to display initiative and work with limited supervision.
• Must be ServSafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Provide an open door atmosphere conducive to high associate morale and excellent customer service.
• Commit to the “Golden Rule” and work with other associates to build a strong meat team.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly and business-like manner.
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan.
• Possess good communication skills, ability to conduct and facilitate department meetings, and ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Responsible for inventory, security and expense control of the department.
• Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry (i.e., scheduling/labor laws, dress code, sanitation regulations, etc.).
• Resolve customer complaints to the full satisfaction of the customer and answer product questions.
• Ensure the department is merchandised in accordance with the needs of the community.
• Individual and department completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department. Train and develop associates in accordance with company policy and procedures.
• Order, receive, unload and store deliveries; store, price, date, rotate, and stock product and prepare product for display and sale.
• Keep all meat merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Effectively control proper storage limiting shrink and damaged goods.
• Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
• Plan, order, prepare cutting list and process meat according to work plan and standard to maximize sales and gross profit.
• Assist the department manager with planning work schedules and breaks; achieve payroll consistently by scheduling within budget.
• Help ensure wage and hour policies and regulations are adhered to, maintain accurate records, and respond timely to all location mail, reports, and records.
• Prepare special cuts as requested by customers.
• Help minimize all department expenses without compromising department conditions or customer service level (i.e., payroll, supplies, insurance cost).
• Delegate and use initiative, ingenuity and good judgment to act on opportunities and solve problems.
• Conduct weekly sales meetings along with department manager to establish merchandising, sales and profit objectives.
• Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
• Ensure that company standards of safety, proper food handling practices, sanitation and productivity are achieved.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Keep sales and work area swept clean, orderly and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving products or using equipment.

Skills

Meat operations

ServSafe certified

English proficiency

Education

High School Diploma

Job description

Roche Bros in Massachusetts is seeking a Meat Manager to lead the meat department, plan inventories, and maintain high-quality, well-displayed merchandise with a focus on outstanding customer service.

You will supervise staff, coordinate cutting and merchandising, ensure compliance with sanitation and safety standards, and strive to maximize department sales and profits while delivering a positive shopping experience for customers.