Field Measurement & Customer Experience Lead

NG Windows; Ringgold (GA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

401(k) with company match

Paid Time Off

Sick Days

Holidays

Company vehicle

Growth opportunities

Job summary

NG Windows in the North Georgia/Chattanooga region is seeking an experienced Measure Specialist / Customer Experience Manager to ensure precise measurements, accurate project details and smooth coordination from pre-install through completion.

This hands-on field role combines measurement, project coordination, quality assurance and customer communication, with a starting salary of $60,000–$70,000 plus performance bonuses, benefits, and a company vehicle.

Qualifications

• 3-5 years of hands-on window and door experience, ideally involving installation, service and/or field measurement.
• Ability to accurately measure windows and doors and confidently evaluate job-site conditions.
• Strong understanding of residential installation and construction practices.
• Excellent customer communication and relationship-building skills.
• High attention to detail – accuracy extremely matters in this position.
• Strong problem-solving skills and the ability to make decisions in the field.
• Comfortable managing multiple projects and changing priorities.
• Computer proficiency; experience with Salesforce and Microsoft Office preferred.
• Professional, dependable and comfortable working independently in the field.
• Ability to safely climb ladders and lift up to 50 lbs.

Responsibilities

• Visit residential job sites throughout the territory to take precise window and door measurements.
• Evaluate site conditions and identify potential installation challenges before products are ordered.
• Review purchase agreements and project specifications with customers to make sure details, changes and special orders are accurate.
• Work closely with the ordering and operations teams to prepare projects for successful installation.
• Serve as a primary point of contact for customers throughout assigned projects.
• Coordinate with customers, installation crews, subcontractors and internal teams.
• Visit active job sites, monitor installation quality and help resolve issues quickly.
• Keep customers informed of project updates, changes or delays.
• Conduct final walkthroughs, confirm customer satisfaction and assist with final project closeout and payment collection.
• Document project details, site conditions, customer communication and changes in Salesforce.
• Create and process work orders or change orders when needed.
• Troubleshoot job-site issues and take ownership of finding solutions.
• Maintain company vehicle and required records.
• Participate in a rotating weekend on-call schedule for emergency field support.

Skills

Customer communication

Problem-solving

Multi-project management

Field measurement

Salesforce

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

NG Windows in the North Georgia/Chattanooga region is seeking an experienced Measure Specialist / Customer Experience Manager to ensure precise measurements, accurate project details and smooth coordination from pre-install through completion.

This hands-on field role combines measurement, project coordination, quality assurance and customer communication, with a starting salary of $60,000–$70,000 plus performance bonuses, benefits, and a company vehicle.