Meals on Wheels - Meal Site Manager

Colonial Group; Albany (OR); On-site; USD 26,000 - 36,000; Full time

Job summary

Colonial Group operates the Meals on Wheels meal site, managing day-to-day operations at Linn, Benton or Lincoln Counties. The role oversees meal service, volunteer coordination, and community engagement, while ensuring confidentiality and compliance with standards.

The position emphasizes customer service, team collaboration, and building positive relations with staff and volunteers, with regular attendance and commitment to duties.

Qualifications

• Graduation from high school or equivalent and minimum two years’ experience in a volunteer or paid supervisory position, plus experience in working with older adults.

Responsibilities

• Directs the receiving, holding, and serving of all foods following proper health and sanitation procedures and Meals on Wheels policies.
• Trains, delegates, and supervises volunteers to perform duties efficiently and effectively.
• Oversees and monitors collection and deposit of contributions.

Skills

Community knowledge

Spelling & grammar

PC operation

Clerical skills

Interpersonal skills

Time management

Volunteer supervision

Record keeping

Stand for long periods

Lifting pans

Oral & written communication

Business letter composition

Organizational skills

Education

High school diploma + supervisory exp.

Tools

Personal computer

Job description

PAY RANGE: Minimum: $18.66 Maximum: $26.26

SUMMARY OF POSITION

This position is FLSA non-exempt and eligible for overtime. This position is a union position. This position manages the day-to-day operation of a meal site including Connections Café and Meals on Wheels located in Linn, Benton or Lincoln Counties. Coordinates all meal related activities including volunteer training, community relations, record keeping and fund-raising. Routinely handles confidential information.

Performs position duties in a manner which promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrates openness of constructive feedback and suggestions, in an effort to strengthen work performance.

Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job and to provide necessary services. This position is a Mandatory Reporter by statutory requirement.

ESSENTIAL JOB DUTIES

50% Essential Duty: Meal Site Management

• Directs the receiving, holding, and serving of all foods following proper health and sanitation procedures, and Meals on Wheels policies as outlined in the Meals on Wheels Meal Site Managers Standards Manual.
• Monitors quality, appearance, and menu adherence of food.
• Plans and coordinates support service activities with advice and assistance from participants and the Meals on Wheels Program Supervisor.
• Responsible for creating a welcoming atmosphere in the dining room, including decorating, hosting/greeting, party planning, etc.
• Maintains meal site records and prepares meal site reports on computer.

30% Essential Duty: Volunteer Recruitment & Supervision

• Trains, delegates, and supervises volunteers to perform, efficiently and effectively, a variety of duties.
• Arranges and directs the process for meal delivery for homebound persons, including planning delivery routes and training volunteer drivers and kitchen help.

10% Essential Duty: Meal Site Contribution

• Oversees and monitors collection and deposit of contributions.

WORKING ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed in a busy dining room and kitchen setting. Work requires the ability to stand for long periods of time along with lifting and carrying large hotel pans of hot food. Frequent travel is required in order to provide relief at various meal sites, attend meetings, or to pick up supplies.

SUPERVISION RECEIVED

Receives direct supervision from the Meals on Wheels Program Supervisor through written procedures, staff meetings and consultation.

SUPERVISORY RESPONSIBILITIES

While direct supervision of staff is not a responsibility of this position, the incumbent is responsible for training, and supervising the work activities of non-paid volunteers.

MINIMUM QUALIFICATIONS

Experience & Training

Graduation from high school or equivalent and minimum two years’ experience in a volunteer or paid supervisory position, plus experience in working with older adults; OR a satisfactory combination of equivalent education, training and experience which demonstrates knowledge, skills, and abilities to perform the duties of the job.

Knowledge, Skills, and Abilities

• Knowledge of the community in which the dining center is located.
• Knowledge of spelling and business grammar.
• Knowledge of and ability to operate a personal computer.
• Knowledge of basic clerical and telephone skills.
• Ability to understand the differing needs of the elderly and to relate to older adults with respect, patience, and a sense of humor.
• Ability to work independently, diplomatically, and handle multiple projects and a high volume of work.
• Ability to train and supervise volunteers.
• Ability to exercise good time management skills in order to accomplish both daily tasks and on-going projects.
• Ability to get along well with others demonstrated by excellent interpersonal skills.
• Ability to maintain accurate records.
• Ability to stand for long periods of time.
• Ability to lift and carry large pans of hot food.
• Ability to effectively communicate both orally and in writing.
• Skills in composing standard business letters.
• Excellent organizational skills with the ability to coordinate and prioritize work.

Licenses, Certificates, & Other Requirements

Possession of a Valid Oregon Driver’s License or have the ability to obtain reliable transportation in order to travel throughout the three-county area.

Must obtain a Food Handler’s permit within 30 days of employment.

Must successfully complete a criminal background check.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To successfully perform this job, the employee will possess the abilities or aptitudes to perform each duty proficiently.