Meals on Wheels Coordinator

Socket.dev; Eugene (OR); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company phone or stipend

Job summary

Food for Lane County is seeking a Meals on Wheels Coordinator in Eugene to oversee program coordination and client experience for the MOW program. The role blends direct service to older adults and people with disabilities, delivery driving, volunteer coordination, and admin tasks.

The ideal candidate can juggle multiple responsibilities, adapt to changing priorities, and build strong relationships with SDS and community partners.

Qualifications

• Experience with vulnerable populations, including older adults and diverse client groups.
• Ability to work independently and in a team with strong organizational skills.
• Capable of managing multiple projects with attention to detail and shifting priorities.
• Proficient in Microsoft Excel and Outlook; experience with databases preferred.
• Maintains composure and professional conduct under pressure or emergencies.
• Excellent customer service and ability to build relationships with SDS and clients.
• Hold a current Food Handler’s Card or commit to obtaining within two weeks of hire.
• Valid Oregon driver’s license and reliable transportation; willing to drive for FFLC
• Bilingual English/Spanish is preferred but not required.
• Background check required for employment.

Responsibilities

• Maintain a caseload of approximately 200 clients.
• Coordinate daily logistics: orders, inventory, meal preparation, and delivery.
• Conduct client assessments and in-home visits.
• Provide information and referrals to SDS and community resources.
• Report suspected abuse or neglect to Adult Protective Services.
• Drive delivery routes using personal or company vehicle; mileage reimbursement available.
• Set up and take down delivery equipment daily.
• Maintain accurate client records in databases.
• Perform administrative duties: data entry, reports, phones/emails, referrals.

Skills

Vulnerable populations experience

Independent & team worker

Multitasking

Computer proficiency (Excel/Outlook)

Calm under pressure

Customer service

Food Handler’s Card

Driver’s license & vehicle

Bilingual: English/Spanish (preferred)

Background check clearance

Job description

Description

POSITION TITLE: Meals on Wheels Coordinator

RESPONSIBLE TO: Senior Food Programs Manager

HRS PER WEEK: 40 hours/week: 8:00 a.m. – 4:30 p.m. Monday-Friday typical schedule with occasional adjustments required to meet programmatic needs.

CLASS: Non-exempt

COMPENSATION: $23.30/hour

BENEFITS: Eligible for FFLC-sponsored benefits (e.g. paid time off benefits such as holidays, floating days, vacation and sick). Health insurance benefits offered the first of the month after 30 days of employment; other benefits after 90-day mutual trial service period satisfactorily completed.

SUMMARY OF POSITION: Meals on Wheels program coordinators are responsible for the program coordination, and client experience of the Meals on Wheels (MOW) program in Eugene. This role is a mix of direct service to older adults and persons with disabilities, delivery driving, physical labor, volunteer coordination, and administrative work. The ideal candidate will be able to effectively manage multiple responsibilities, transition between different aspects of the role, and adapt to changing priorities throughout the day. Successful candidates will be skilled at relationship building, comfortable with a fast-paced work environment, able to navigate constantly shifting priorities and directives, possess innovation and problem-solving skills, as well as a willingness and flexibility to pitch in and help wherever needed.

PRIMARY TASKS & RESPONSIBILITIES:

• Maintain a caseload of approximately 200 clients.
• Coordinate daily logistics including placing orders, maintaining inventory, preparing meal orders for delivery, and food distribution to clients
• Conduct client assessments and in-home visits.
• Provide information and referrals to Senior and Disability Services (SDS) and other community resources.
• Report suspected cases of abuse, exploitation, or neglect to Adult Protective Services.
• Use both personal and company vehicles to drive delivery routes
• Daily set up and take down of delivery equipment
• Utilizes client databases to maintain accurate client records.
• Performs administrative duties including data entry, monthly reports, answering phones/emails, and responding public inquiries and referrals

OTHER TASKS & RESPONSIBILITIES:

• Represent Food for Lane County with knowledge and respect
• Adhere to all applicable federal, state, and Oregon Food Bank regulations regarding food safety, storage, and handling.
• Follow Food for Lane County (FFLC) policies and procedures
• Attends regularly scheduled staff, team, and individual meetings as assigned
• Performs other tasks as requested by supervisor including but not limited to running errands, cleaning, and providing backup support for other senior program staff

SKILLS & QUALIFICATIONS:

• Experience working with vulnerable populations, especially older adults, low-income, diverse and multicultural clients, clients with mental illness, dementia, severe trauma and/or cognitive limitations
• Responsible and self-managed. Ability to work independently and as a part of a team
• Ability to manage multiple projects with attention to detail, handle interruptions, maintain focus on tasks and produce accurate work. Excellent organizational skills
• Computer proficiency, including Microsoft Excel, Outlook calendar and email system, and previous database experience
• Ability to work well under pressure and stay calm in stressful situations such as medical emergencies or clients experiencing a mental health crisis
• Excellent communication skills. Ability to provide excellent customer service to all clients and SDS Case Managers. Ability to establish and maintain effective working relationships
• Possess a current Food Handler’s Card, or willingness to obtain within two weeks of hire
• Safe driving record, valid Oregon driver’s license, reliable transportation, current vehicle insurance and ability to use personal vehicle daily for FFLC business (mileage reimbursement is available) and be in compliance with Food for Lane County’s insurance carrier's requirements to drive a company vehicle
• Bilingual English/Spanish preferred but not required
• All offers for employment are contingent on a satisfactory background check

*The use of a smart phone will be necessary to meet the requirements of this position. FFLC will provide a company phone or monthly reimbursement towards a personal phone plan.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: This work is performed in a variety of both indoor (office, warehouse, kitchen, industrial freezer, client’s home), outdoor, and vehicle settings. It involves interacting with a variety of people in their place of residence. This work is performed year round and requires the ability to work outdoors in all weather conditions. This role moves and lifts up to 50 pounds repeatedly, ascends stairs, enters seniors’ residences, and enters and exit their vehicle up to 25 times in a two-hour period. The work involves lifting, bending, twisting, reaching, walking, carrying, as well as, pushing and pulling carts, moving pallets, and transporting food and carts in and out of industrial freezers, as well as working at a computer, typing, answering phones, etc.

NOTE: Job descriptions are not intended to be and should not be construed as exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of principal job elements essential for making fair pay decisions about jobs.

Reasonable Accommodations: Food for Lane County, complies with federal, state, and local laws regarding reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources, 541-343-2822.

FFLC is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, age, national origin, marital status, genetic information, veteran status, diverse ability, or any other characteristic protected under local, state or federal law.