Meals on Wheels Client Services Associate

Horizons, A Family Service Alliance; Cedar Rapids (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Horizons is seeking a Client Services Associate for the Meals on Wheels program in Linn County, Cedar Rapids, IA. You’ll be the welcoming first point of contact for new clients and handle intake documentation to determine eligibility, maintaining client records with care.

You will coordinate volunteer meal route coverage and may briefly step in as a backup driver, helping ensure every senior receives their meals with dignity and compassion.

Qualifications

• At least 1 year of customer service experience.
• Ability to work independently.
• Strong computer skills (Word, Excel, email, databases).
• Valid Iowa driver’s license, reliable transportation, and clean driving record.
• Ability to lift up to 20 lbs.
• Ability to pass a background check.

Responsibilities

• Be the welcoming first point of contact for new clients.
• Handle incoming calls and complete client intakes (Older American Act, Medicaid, and Private Pay).
• Assess eligibility and manage database records.
• Coordinate volunteer meal route coverage.
• Serve as backup meal delivery driver when needed.

Skills

Customer service

Independent work

Computer skills

Driving

Tools

Word

Excel

Email

Databases

Job description

Client Services Associate – Meals on Wheels (Linn County)

Horizons | Cedar Rapids, IA | Full-Time | Mon–Fri, 7:30 AM–3:30 PM

Are you a self-starter and people-person who wants to make a real difference in the lives of older adults in your community? Horizons is looking for a compassionate and organized Client Services Associate to support our Meals on Wheels program in Linn County.

What You'll Do

In this role, you'll be the welcoming first point of contact for new clients. Day-to-day, you'll handle incoming calls, complete client intakes (Older American Act, Medicaid, and Private Pay), assess eligibility, manage database records, and help coordinate volunteer meal route coverage. You'll also pitch in as a backup meal delivery driver when needed - so every senior gets their meal.

What We're Looking For

• At least 1 year of customer service experience
• Ability to work independently
• Strong computer skills (Word, Excel, email, databases)
• Valid Iowa driver's license, reliable transportation, and clean driving record
• Ability to lift up to 20 lbs
• Ability to pass a background check

Why Horizons?

We're guided by our shared values of Integrity, Inclusivity, and Compassion. We're an Equal Opportunity Employer and make reasonable accommodations for individuals with disabilities.