Meal Delivery Driver

Greater Chicago Food Depository; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Employee Assistance Program

403(b) retirement plan with employer贡献

Paid time off

Parental leave

On-site gym

ThrivePass wellness benefit

Employee referral bonus

Job summary

Greater Chicago Food Depository is hiring for a full-time delivery driver to support meal distribution in Chicago, IL. The role requires transporting and delivering meals to clients, maintaining safety and confidentiality, and completing all required documentation using the Neighbor CRM tool.

You will follow routes, adhere to dispatch instructions, and use approved equipment to ensure meals reach clients in good condition.

Qualifications

• Valid driver’s license and an acceptable driving record.
• Ability to complete the driver qualification road test.
• Ability to complete required driver safety, food handling, privacy and confidentiality training.
• Ability to drive a delivery vehicle safely and follow dispatch instructions.
• Ability to read client identifiers, route documents, meal labels and storage or reheating instructions.
• Ability to communicate respectfully and empathetically with senior clients and report concerns.
• Ability to complete delivery documentation accurately and maintain confidentiality.
• Ability to utilize material handling equipment.
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel).

Responsibilities

• Report at the scheduled start time and obtain the assigned vehicle, route, documentation, meals, and equipment.
• Load and verify meals at the loading dock and confirm documentation is present.
• Follow the pre-planned route to deliver to each client on time.
• Deliver meals directly to the client’s door.
• Use the delivery script, identify the program, present the meal, and explain storage or reheating instructions.
• Record wellness concerns, special requests, and feedback in the required logs or Neighbor CRM.
• Document delivery issues and safety concerns per procedures.
• Maintain temperature control of meals using approved packaging throughout the route.
• Safely move products with carts and handling equipment from vehicle to client.
• Return all documents and undeliverable meals to the designated location after the route.
• Participate in initial training and quarterly refreshers.

Skills

Valid driver’s license

Delivery route experience

Customer service

Safety-oriented

Attention to detail

Multitasking

Tools

MS Office

Neighbor CRM

Delivery software

Job description

Job Details: Job Location: Greater Chicago Food Depository - Chicago, IL 60632, Position Type: Full Time, Education Level: None, Salary Range: $23.50 - $23.50 Hourly, Job Shift: Any

Essential Duties and Responsibilities

• Report at the scheduled start time and obtain the assigned vehicle, route, delivery documentation, meals, temperature-controlled bags, and material-handling equipment.
• Load and verify assigned meals at the meal operations loading dock and confirm that required delivery documentation is present before departure.
• Follow the pre-planned route and dispatch instructions to provide timely, accurate deliveries to each assigned client.
• Deliver meals directly to the client’s door.
• Use the approved greeting and delivery script, identify the program, present the meal, and communicate any included storage or reheating instructions.
• Complete a brief check-in during each person-to-person delivery and report concerns shared by the neighbor or observed during the visit, following program procedures.
• Document wellness concerns, special requests, delivery issues, and client feedback on the required receipt, log, delivery documentation, and/or in Neighbor CRM tool.
• Promptly report neighbor concerns, delivery issues, and safety concerns in accordance with established program and Transportation procedures.
• Safeguard temperature sensitive meals in the appropriate temperature-controlled packaging throughout the route.
• Use provided carts, and approved material-handling equipment to move products safely from the vehicle to the client.
• For an undeliverable meal, document the reason, keep the meal temperature controlled, and return it to meal operations immediately after the route unless otherwise directed.
• Return all delivery documents, receipts, logs, equipment, and undeliverable meals to the designated location at the end of the route.
• Participate in initial training before making deliveries and refresher training every three months.
• Maintain client dignity, privacy, and appropriate professional boundaries at all times.
• Assist as needed in processes that support screening and onboarding for meal delivery programming.
• Assist with the maintenance of up-to-date client/site documentation in accordance with policies and procedures, professional standards, and external requirements of all relevant regulatory licensing, funding or accrediting bodies.

Qualifications: Minimum Qualifications

• Valid driver’s license and an acceptable driving record consistent with organizational requirements.
• Ability to successfully complete the Food Depository’s driver qualification road test.
• Ability to successfully complete required driver safety, food handling, privacy and confidentiality, and meal delivery program training.
• Ability to drive a delivery vehicle safely for an assigned route and follow navigation and dispatch instructions.
• Ability to read client identifiers, route documents, meal labels, and storage or reheating instructions accurately.
• Ability to communicate respectfully and with empathy with senior clients and report concerns clearly and promptly.
• Ability to complete delivery documentation accurately and maintain confidentiality.
• Ability to utilize material handling equipment such as a two-wheeler and electric pallet jacks
• Ability to utilize computer software and hardware for data collection
• High proficiency in Microsoft Office software (Outlook, Teams, Word, Excel, etc.)
• Ability to multitask, use multiple technology programs simultaneously, and manage time effectively

Benefits:

• Health, dental, and vision insurance coverage
• Employer-paid life and disability insurance
• Employee Assistance Program
• 403(b) retirement plan with employer contribution
• Generous paid time off
• Parental leave
• On-site gym
• $3,000 annual employer-paid ThrivePass lifestyle and wellness benefit program
• $250 employee referral bonus