Meal Delivery Driver

Greater-Chicago-Food-Depository; Chicago (IL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life and disability

Employee Assistance Program

403(b) retirement plan

Paid time off

Parental leave

On-site gym

ThrivePass wellness benefit

Referral bonus

Job summary

Greater Chicago Food Depository seeks a Full-Time Delivery Driver to safely deliver prepared meals to senior residents in Cook County, ensuring proper temperature control and accurate documentation. You will also support onboarding clients and handling calls as needed, while adhering to routes and program guidelines.

You must hold a valid driver’s license and pass the required safety trainings, delivering with empathy and confidentiality in a client-facing role.

Qualifications

• Valid driver's license with acceptable driving record.
• Ability to pass driver qualification road test.
• Willingness to complete driver safety, food handling, and privacy training.
• Ability to communicate empathetically with senior clients.
• Proficient with basic computer data entry and Microsoft Office.

Responsibilities

• Load, verify, and deliver meals to clients per schedule.
• Maintain temperature-controlled packaging and documentation.
• Record delivery notes and client feedback; report concerns.
• Assist with onboarding new meal delivery clients and calls as needed.
• Operate two-wheeler and pallet jacks as required.

Skills

Valid driver's license

Clean driving record

Microsoft Office proficient

Customer service

Job description

The Full-Time Delivery Driver is dedicated to the Food Depository’s Home Delivered meal program. The driver safely and accurately delivers prepared meals to senior residents in Cook County, completes a brief person-to-person check at each successful delivery, protects meal temperature and condition, and returns all required documentation and undeliverable meals. The driver will also support onboarding new meal delivery clients, making phone calls as needed.Essential Duties and ResponsibilitiesReport at the scheduled start time and obtain the assigned vehicle, route, delivery documentation, meals, temperature-controlled bags, and material-handling equipment.Load and verify assigned meals at the meal operations loading dock and confirm that required delivery documentation is present before departure.Follow the pre-planned route and dispatch instructions to provide timely, accurate deliveries to each assigned client.Deliver meals directly to the client’s door.Use the approved greeting and delivery script, identify the program, present the meal, and communicate any included storage or reheating instructions.Complete a brief check-in during each person-to-person delivery and report concerns shared by the neighbor or observed during the visit, following program procedures.Document wellness concerns, special requests, delivery issues, and client feedback on the required receipt, log, delivery documentation, and/or in Neighbor CRM tool.Promptly report neighbor concerns, delivery issues, and safety concerns in accordance with established program and Transportation procedures.Safeguard temperature sensitive meals in the appropriate temperature-controlled packaging throughout the route.Use provided carts, and approved material-handling equipment to move products safely from the vehicle to the client.For an undeliverable meal, document the reason, keep the meal temperature controlled, and return it to meal operations immediately after the route unless otherwise directed.Return all delivery documents, receipts, logs, equipment, and undeliverable meals to the designated location at the end of the route.Participate in initial training before making deliveries and refresher training every three months.Maintain client dignity, privacy, and appropriate professional boundaries at all times.Assist as needed in processes that support screening and onboarding for meal delivery programming.Assist with the maintenance of up-to-date client/site documentation in accordance with policies and procedures, professional standards, and external requirements of all relevant regulatory licensing, funding or accrediting bodies.Minimum QualificationsValid driver’s license and an acceptable driving record consistent with organizational requirements.Ability to successfully complete the Food Depository’s driver qualification road test.Ability to successfully complete required driver safety, food handling, privacy and confidentiality, and meal delivery program training.Ability to drive a delivery vehicle safely for an assigned route and follow navigation and dispatch instructions.Ability to read client identifiers, route documents, meal labels, and storage or reheating instructions accurately.Ability to communicate respectfully and with empathy with senior clients and report concerns clearly and promptly.Ability to complete delivery documentation accurately and maintain confidentiality.Ability to utilize material handling equipment such as a two-wheeler and electric pallet jacksAbility to utilize computer software and hardware for data collectionHigh proficiency in Microsoft Office software (Outlook, Teams, Word, Excel, etc.)Ability to multitask, use multiple technology programs simultaneously, and manage time effectivelyBenefits:• Health, dental, and vision insurance coverage• Employer-paid life and disability insurance• Employee Assistance Program• 403(b) retirement plan with employer contribution• Generous paid time off• Parental leave• On-site gym• $3,000 annual employer-paid ThrivePass lifestyle and wellness benefit program• $250 employee referral bonus