MDU/SFU Technician

Gogridsource; Provo (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Plan

Paid sick leave

Job summary

GridSource in Provo, UT is seeking an MDU/SFU Technician to install, maintain, and troubleshoot services in MDUs and SFUs, ensuring high-quality delivery and customer satisfaction.

We offer a $5,000 sign-on bonus for qualified candidates. A high school diploma is required with equipment installation experience preferred; must have a valid driver's license and reliable transportation. This full-time role includes comprehensive benefits such as PTO, a 401k plan, and paid sick leave.

Qualifications

• High school diploma or equivalent; technical certification in telecommunications or related field is a plus.
• Previous experience as a technician in telecommunications, cable, or a related field preferred.
• Familiarity with networking concepts, signal flow, and equipment installation.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Ability to lift heavy equipment and work in various environmental conditions.
• Valid driver’s license and reliable transportation.

Responsibilities

• Install, test, and configure telecommunication equipment and services in MDUs and SFUs.
• Perform regular maintenance checks and troubleshoot service issues as they arise.
• Communicate with customers to understand their needs and provide exceptional service.
• Educate customers on service features, equipment, and troubleshooting techniques.
• Diagnose and resolve technical issues related to internet, phone, and cable services.
• Work with technical teams to escal and resolve complex problems.
• Maintain accurate records of installations, repairs, and customer interactions.
• Update network documentation and diagrams as necessary.
• Adhere to safety protocols and industry regulations while performing installations and repairs.
• Ensure proper handling of equipment and materials.

Skills

Networking concepts

Troubleshooting

Communication

Customer service

Independent work

Driver's license

Education

High school diploma or equivalent

Telecommunications certification (preferred)

Job description

GridSource is seeking an MDU/SFU Technician in Provo, UTto join ourteam!

$5,000 SIGN ON BONUS!

Must have a truck Van or SUV.

WE WILL TRAIN Qualified Candidates!

We have a full-time need for an MDU/SFU Technician, you will be responsible for installing, maintaining, and troubleshooting services in Multiple Dwelling Units (MDUs) and Single-Family Units (SFUs). Your expertise will ensure high-quality service delivery and customer satisfaction, contributing to our mission of providing reliable telecommunications solutions.

What You’ll Do

Install, test, and configure telecommunication equipment and services in MDUs and SFUs.

Perform regular maintenance checks and troubleshoot service issues as they arise.

Communicate with customers to understand their needs and provide exceptional service.

Educate customers on service features, equipment, and troubleshooting techniques.

Diagnose and resolve technical issues related to internet, phone, and cable services.

Work with technical teams to escal and resolve complex problems.

Maintain accurate records of installations, repairs, and customer interactions.

Update network documentation and diagrams as necessary.

Adhere to safety protocols and industry regulations while performing installations and repairs.

Ensure proper handling of equipment and materials.

What You’ll Need

High school diploma or equivalent; technical certification in telecommunications or related field is a plus.

Previous experience as a technician in telecommunications, cable, or a related field preferred.

Familiarity with networking concepts, signal flow, and equipment installation.

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service abilities.

Ability to work independently and as part of a team.

Ability to lift heavy equipment and work in various environmental conditions.

Valid driver’s license and reliable transportation.

We offer a comprehensive benefits package that includes

• Paid Time Off (PTO)
• 401k Plan
• Paid sick leave in accordance with any applicable state or municipal laws

GridSource is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members and veterans are encouraged to apply. GridSource is committed to hiring, recruiting, and promoting associates without regard to race, color, gender, religion, national origin, disability, sexual orientation, or veteran status. GridSource is an affirmative Action Equal Opportunity Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act.