MDM Billing Data Analyst — Optimize Meter Data & Billing

New Mexico Gas Co - Peoples Gas - Tampa Electric; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

401k Savings plan w/ company matching

Pension plan

Paid time off

Paid Holiday time

Medical, Prescription Drug, & Dental

Tuition Assistance Program

Employee Assistance Program

Wellness Programs

On-site Fitness Centers

Bonus Plan and more!

Job summary

Tampa Electric Company is seeking a skilled MDM Data Analyst to monitor and manage meter data across the CRM, AMI, and MDM systems. You will ensure accurate data synchronization, rapid resolution of exceptions, and clean data flow into billing processes.

Responsibilities include analyzing data trends, supporting testing of CRM and MDM changes, and collaborating with internal teams and vendors to optimize AMI/Metering operations while maintaining robust data governance.

Qualifications

• High School diploma or equivalent is required.
• Bachelor’s degree preferred in a business related field.
• 4 years of relevant experience with metering and billing.
• AMI and MDM experience preferred.
• Excellent troubleshooting and analytical skills.
• Strong communication and teamwork abilities.

Responsibilities

• Monitors daily synchronization between CRM, AMI head-end and MDM; logs defects and tracks trends.
• Analyzes billing exceptions and coordinates with departments/vendors to resolve issues.
• Reviews network performance metrics and reports on data collection issues.
• Investigates data collection problems and root causes of stale meters.
• Develops tests for patches; ensures billing functionality remains unaffected.
• Documents processes and supports meter data management improvements.
• Supports CRM, Billing and Metering changes through testing and validation.

Skills

Data interpretation

Analytical thinking

Problem solving

Cross-department communication

Interpersonal skills

Billing knowledge

Time management

Customer service exposure

Education

High School diploma or equivalent

Bachelor’s degree in business related field

Job description

Tampa Electric Company is seeking a skilled MDM Data Analyst to monitor and manage meter data across the CRM, AMI, and MDM systems. You will ensure accurate data synchronization, rapid resolution of exceptions, and clean data flow into billing processes.

Responsibilities include analyzing data trends, supporting testing of CRM and MDM changes, and collaborating with internal teams and vendors to optimize AMI/Metering operations while maintaining robust data governance.