MDC Coordinator

Lifespan; Providence (RI); On-site; USD 28,874 - 47,678; Full time

Job summary

A healthcare organization in Providence, Rhode Island, seeks a Care Navigator to enhance patient engagement and close care gaps. This role involves collecting patient histories, assisting referrals, and conducting outreach. Candidates should have at least a high school diploma and 3-5 years of clinical experience. Excellent interpersonal skills and knowledge of lab tests are essential. Join our team to make a difference in patient care while working Monday to Friday from 8:30 am to 5:00 pm.

Qualifications

• 3-5 years of clinical patient care experience required.
• Ability to represent the organization in a professional manner.
• Nursing or LPN/Clinical experience preferred.

Responsibilities

• Collect patient histories and medical information.
• Identify and assist patients needing referrals.
• Conduct patient outreach via telephone or portal.
• Schedule patients for appointments and coordinate needs.
• Participate in quality measure audits.

Skills

Clinical patient care experience

Interpersonal skills

Communication with providers

Knowledge of lab tests

Education

High school diploma

Job description

SUMMARY

The Care Navigator, under the general direction of the Nurse Care Manager or other licensed clinical team member, provides patient and practice support to enhance patient engagement in meeting care plan goals. Responsible for closing care gaps and monitoring general population health for the practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

CORE VALUES & SUCCESS FACTORS

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Collect patient histories, medication reconciliation, and other medical information necessary for the nurse care manager or licensed clinician to effectively triage patient needs.
• Identify and assist patients who need to be referred to other team members including nurse care manager, social worker, pharmacist, or PCP.
• Conduct patient outreach and engagement via telephone, in person or via patient portal to assist nurse care manager or another clinical team member.
• Assist in scheduling patients for physician appointments and coordinate transportation needs.
• Participate in chart audits to assist practice in meeting quality measures.
• Monitor and assist department with pre‑visit planning activities including lab and referral tracking.
• Prospectively and retrospectively work to identify and close gaps in care.
• Perform outreach to patients to ensure gap closure and testing has been completed.
• Assist nurse care manager with transitions of care including monitoring utilization reports and conducting patient outreach as appropriate.
• Develop strong relationships with patient care team to work on quality improvement activities.
• Build strategic relationships with outside organizations and providers to help support patients and families.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma and three to five years of clinical patient care experience.
• Thorough knowledge of registration and ordering of lab and diagnostic tests.
• Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
• Interpersonal skills demonstrating an ability to communicate with multiple providers.
• Nursing or LPN/Clinical experience preferred.

PAY RANGE

$20.96-$34.61

EEO STATEMENT

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

LOCATION

2 Dudley Street - MOC - N/A Providence, Rhode Island 02903

WORK TYPE

M-F 8:30am-5:00pm Day shift, 8 hours daily. Driving required: No.