MCO Passenger Service Agent

Swissport; Orlando (FL); On-site; USD 19,000 - 27,000; Part time

Job summary

Swissport is hiring a Part-time Passenger Service Agent in Orlando to provide passenger services including reservations, ticketing, baggage handling, and check-in. The role involves assisting passengers, including those with special needs, and ensuring smooth operations at the gate and terminal.

The job emphasizes strong English communication and fluent Spanish language skills. The position offers a pay rate of $16.50/hour with part-time hours, aligned with aviation industry expectations in the

Qualifications

• High School diploma or GED equivalent.
• Excellent communication skills in English (verbal and written).
• Fluent in Spanish with strong customer service background.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and reschedule passengers during interruptions.
• Manage baggage processing and fee calculations when applicable.
• Assist passengers through arrival and check-in, including for special needs.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Make public address announcements as needed.
• Support Ramp Service to prepare wheelchairs, strollers, and gate-checked bags for loading.
• Adhere to all security requirements and Swissport SOPs.
• Operate jet way, reservation/ticketing software, and related equipment.
• Produce required work-related documentation.
• Other duties as assigned.

Skills

English proficiency

Customer service

Spanish language

Communication skills

Education

High School diploma or GED

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $16.50/hour. This is a part‑time position.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Good command of the English language both verbal and written
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Fluent in Spanish
• Commitment to continuous improvement