MCC Representative

Everwise Credit Union; South Bend (IN); On-site; USD 22,000 - 31,000; Full time

Job summary

Everwise Credit Union is seeking a Member Services Representative to assist members by phone or other channels, handling inquiries and transactions with care. You will promote credit union products, use computer systems for support, and aim for first-contact resolution while maintaining high service quality.

You will contribute to member satisfaction and wallet share, work in a fast-paced environment, and participate in ongoing growth and teamwork as part of the credit union's service commitment.

Qualifications

• Clear verbal and written communication skills required.
• Phone communication skills with a clear and pleasant voice.
• Basic analytical, mathematical, organizational and decision-making skills.
• Proficiency with Windows, spreadsheets and word processing software.
• Data entry skills and ability to multi-task.

Responsibilities

• Provide courteous and efficient service to members and team members over the phone or preferred channel.
• Identify opportunities to promote credit union products and services.
• Utilize computer applications to assist with member support and satisfaction.
• Strive for first contact resolution and build lasting member relationships.
• Maintain high quality metrics including member satisfaction and accuracy.
• Contribute to unit and corporate goals and take on additional responsibilities as needed.

Skills

Communication skills

Phone communication

Analytical skills

MS Office

Data entry

Multitasking

Fast-paced environment

Desk stamina

Education

High School Diploma

Job description

Job Description

Position Summary

Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.

Primary Responsibilities and Duties

• Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
• Identify opportunities to promote credit union products and services to retain members and increase wallet share.
• Utilize various computer applications to assist with member support and satisfaction.
• Strive to provide first contact resolution and build lasting member relationships through exceptional service.
• Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.
• Contribute to Unit and Corporate goals.
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Variability in hours including weekend and holiday hours.

Knowledge/Skills

• Clear verbal and written communication, listening, and human relation skills
• Excellent phone communication skills using clear and pleasant voice
• Basic analytical, mathematical, organizational and decision-making skills
• Computer literacy skills with using Windows environment, spreadsheet and word processing software.
• Data entry skills
• Ability to multi-task
• Able to work in a fast-paced and diverse environment
• Ability to sit and/or stand at a desk for extended period.

Minimum Requirements

• High School Diploma, GED or equivalent skills and abilities.
• Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years' customer service and/or call center experience.

Base pay: Starting at $19.00/hour.

Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.