MCC Representative

Everwise Credit Union; Mishawaka (IN); On-site; USD 26,000 - 33,000; Full time

Job summary

Everwise Credit Union in Mishawaka, IN is seeking a Member Services Associate to assist members by phone or other channels, answer questions, perform transactions and resolve issues to ensure quality service. You will strive to build lasting relationships and promote credit union products.

The role requires clear communication, strong computer skills, data entry, and the ability to multi-task in a fast-paced environment. Weekend/holiday hours may apply.

Qualifications

• High School Diploma or GED required or equivalent.
• 1+ years in financial services or 2+ years in customer service/call center desired.
• Strong communication, problem solving and team collaboration abilities.

Responsibilities

• Provide courteous and efficient service to members over the phone or via channels.
• Identify opportunities to promote credit union products and services to retain members.

Skills

Verbal & written communication

Phone communication

Analytical skills

Computer literacy

Data entry

Multi-tasking

Adaptability

Desk work endurance

Education

High School Diploma or GED

Job description

Job Description

Position Summary: Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.

Primary Responsibilities And Duties

• Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
• Identify opportunities to promote credit union products and services to retain members and increase wallet share.
• Utilize various computer applications to assist with member support and satisfaction.
• Strive to provide first contact resolution and build lasting member relationships through exceptional service.
• Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.
• Contribute to Unit and Corporate goals.
• Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.
• Variability in hours including weekend and holiday hours.

Knowledge/Skills

• Clear verbal and written communication, listening, and human relation skills
• Excellent phone communication skills using clear and pleasant voice
• Basic analytical, mathematical, organizational and decision-making skills
• Computer literacy skills with using Windows environment, spreadsheet and word processing software.
• Data entry skills
• Ability to multi-task
• Able to work in a fast-paced and diverse environment
• Ability to sit and/or stand at a desk for extended period.

Minimum Requirements

• High School Diploma, GED or equivalent skills and abilities.
• Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years’ customer service and/or call center experience.

Base pay: Starting at $19.00/hour.

Pay is dependent upon the pay range and the incumbent’s knowledge, skills and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.