MC Patient Services Specialist

Texas Tech University Health Sciences Center; Abilene (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement plans

Wellness programs

Mother-friendly workplace

Job summary

Texas Tech University Health Sciences Center seeks a healthcare operations support professional to ensure smooth clinic flow within a correctional facility. The role involves greeting patients, preparing paperwork, and maintaining records, with emphasis on EMR tasks and privacy compliance.

The position requires one year of customer service or office experience; additional education may substitute. Responsibilities include coordinating records, supporting the Managed Care team, and ensuring PHI

Qualifications

• 1 year of customer service, office, or related experience required.
• Additional education may substitute for the experience requirement.

Responsibilities

• Schedule patients for appointments in EMR and enter sick call requests.
• Serve as telehealth presenter.
• Check access to care through EMR.
• Manage patient throughput.
• Ensure PHI is scanned into EMR.
• Coordinate paperwork for offender record reviews.
• Assist in processing patients through EMR.
• Copy records for patient liaison, attorney general, and others with PHI access.
• Attend unit meetings to support team goals.
• Act as courier to facilitate EMR operations.

Skills

Customer service

Office support

PHI handling

Education

High school diploma or equivalent

Tools

EMR system

Job description

Position Description

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

Major/Essential Functions

• Schedules patients for appointments through the electronic medical record (EMR) system when needed and enters sick call requests (SCR) into EMR.
• Telehealth presenter.
• Checks access to care through EMR.
• Patient Throughput Management.
• Ensures protected health information (PHI) is scanned into EMR.
• Assist when needed in processing patients through EMR.
• Schedules and completes paperwork for offender Record Reviews.
• Effectively participates in the overall goals of the Managed Care team.
• Copies records for patient liaison, attorney general, and others who are authorized to receive and/or review PHI.
• Support the goal of the unit by attending meetings.
• Acts as courier to facilitate the EMR operation.
• Performs all other health information tasks as necessary.

Required Qualifications

One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options - Individual health insurance provided at no cost for full-time team members
• Paid Time Off - Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.