Apartment Operations Coordinator
Washington State University
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Benefits offered by this job
Job summary
Washington State University seeks an Apartment Operations Coordinator to lead the apartment services office, advising residents and directing turnover activities on the Pullman campus.
The role oversees staff, collaborates with campus partners, and ensures smooth operations for over 1,800 students and families, including after-hours availability and respectful service.
Qualifications
- Bachelor’s degree and 3 years of related experience.
- Experience in leasing office or living group settings.
- Willingness to work evenings and weekends.
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams, SharePoint).
Responsibilities
- Oversee the apartment services office for 1,800+ residents and families.
- Supervise apartment services staff and coordinate with Custodial/Facilities.
- Provide one-on-one resident advising and support unit turnover processes.
- Collaborate with campus partners to enhance resident experience and communication.
Skills
Education
Tools
Job description
Available Title(s): 1138-YN_ADMINPRO - Coordinator Business Title: Apartment Operations Coordinator Employee Type: Admin. Professional
As the Apartment Operations Coordinator, you will hold a full-time, 12-month appointment and report to the Assistant Director of Apartment Operations. You will provide oversight of the apartment services office, serving more than 1,800 students and families with their key and apartment assignment needs. In this role, you will oversee all aspects of apartment contract assignments, including transfer and contract termination processes. You will provide one-on-one advising to residents, supervise apartment services staff, and work closely with Apartment Custodial and Auxiliary Facilities Services to support the resident experience and facilitate the unit turnover process. You will also demonstrate strong communication, public relations, and public speaking skills in serving residents and collaborating with campus partners.
This is a full-time (100% FTE), permanent position. This position is overtime eligible. Monthly Salary: $5,000.00 - $5,500.00 | Commensurate with experience and qualifications In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.
- WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for AP staff and Total Compensation.
- A Bachelor’s degree in a field relevant to area of specialization and three (3) years of experience directly related to the specialty area.
- Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.
- Relevant leasing office, or living group experience.
- Must be willing and able to keep regular hours and work some evenings and weekends.
- Demonstrated effective interpersonal, written and oral communication skills.
- Demonstrated computer software skills, including the ability to use Microsoft Office programs such as: Outlook, Word, Excel, Teams and Sharepoint.
- Demonstrated experience interpreting and applying laws, rules, policies and procedures.
- Demonstrated commitment to supporting equal access and opportunity.
- A Master’s degree in College Student Personnel/Higher Education Administration or a related field.
- Experience with StarRez or other Housing Management System.
- Experience in facility access management and oversight (keys, access cards, etc.).
- Experience with conference or hospitality operations.
- Demonstrated ability to multi-task and work well under stressful conditions.
- Demonstrated ability to work with a diverse student and staff population.
- Demonstrated commitment to and knowledge of student development and academic success.
- Demonstrated ability to work with students and administrators in a broad range of situations and demonstrate a genuine concern/interest for the welfare of students.
- Demonstrated ability to work collegially and collaboratively with diverse internal and external constituencies.
Not eligible for work visa sponsorship
https://housing.wsu.edu/ Area/College: Student Affairs Department Name: Apartments Location: Pullman, WA This position is a fully in-person role located on the WSU Pullman campus
This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Full time Position Term: 12 Month
Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.
In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/
WSU is Washington's land-grant university with campuses located in Everett, Pullman, Spokane, Tri-Cities, and Vancouver. Additionally, research centers are located throughout the state, extension offices are located in every county in Washington, and online degree programs are offered worldwide. WSU employees promote academic excellence and innovative research that serves the state, nation, and world. With a focus on innovation, excellence, and accountability, continual enhancement of research and educational endeavors are at the core of WSU's strategic priorities. See here for additional information about WSU's statewide locations. View the HRS Benefits website for details on competitive benefits available.
In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/
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