Maximo Support Analyst

JoCo; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

JoCo is seeking a technically minded Maximo Support Analyst to build hands-on expertise in supporting enterprise applications. No prior Maximo required; strong IT foundation and eagerness to learn are valued.

You will work with experienced colleagues on troubleshooting, integrations, reporting, and enhancements. Responsibilities include maintaining Maximo, resolving user issues, monitoring health, and creating documentation.

Qualifications

• Bachelor’s degree in Computer Science, MIS, a related field, or equivalent technical experience.
• Foundational knowledge of databases, SQL, programming, application development, or IT systems.
• Strong analytical and troubleshooting skills.
• Ability and willingness to learn new technologies quickly.
• Strong communication skills and a collaborative approach to problem‑solving.
• Experience with application support or enterprise software is helpful but not required.
• Maximo, MIF, BIRT, Boomi, MAS 9.0, or similar technologies are a plus, but candidates can be trained.
• ITIL or Microsoft certifications are also a plus.

Responsibilities

• Learn to support and maintain Maximo and other enterprise applications
• Troubleshoot technical issues and help resolve user‑reported problems
• Monitor application performance, reliability, and system health
• Work with experienced team members to investigate incidents and identify root causes
• Assist with application configurations, integrations, reporting, and enhancements
• Partner with business users to understand technical issues affecting their work
• Participate in application projects and continuous improvement initiatives
• Build and maintain technical documentation and support procedures

Skills

Databases

SQL

Programming

IT systems

Analytical thinking

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Maximo

MIF

BIRT

Boomi

MAS 9.0

Job description

This is an opportunity for a technically minded professional to build specialized experience supporting Maximo and other enterprise applications. Prior Maximo experience is a plus, but it is not required. We are open to junior technical candidates who have a strong foundation in IT, databases, programming, or application support and are eager to learn.

You’ll work alongside experienced team members while developing hands‑on expertise in troubleshooting, system support, integrations, reporting, and application enhancements.

What are the responsibilities?

As a Maximo Support Analyst, you will:

• Learn to support and maintain Maximo and other enterprise applications
• Troubleshoot technical issues and help resolve user‑reported problems
• Monitor application performance, reliability, and system health
• Work with experienced team members to investigate incidents and identify root causes
• Assist with application configurations, integrations, reporting, and enhancements
• Partner with business users to understand technical issues affecting their work
• Participate in application projects and continuous improvement initiatives
• Build and maintain technical documentation and support procedures

What are the requirements?

• Bachelor’s degree in Computer Science, MIS, a related field, or equivalent technical experience
• Foundational knowledge of databases, SQL, programming, application development, or IT systems
• Strong analytical and troubleshooting skills
• Ability and willingness to learn new technologies quickly
• Strong communication skills and a collaborative approach to problem‑solving
• Experience with application support or enterprise software is helpful but not required
• Maximo, MIF, BIRT, Boomi, MAS 9.0, or similar technologies are a plus, but candidates can be trained
• ITIL or Microsoft certifications are also a plus

You would be really happy here if:

• You can grasp complex subjects and effectively strategize how to achieve optimal results.
• Roadblocks don’t intimidate you. You understand how to successfully evaluate problems and develop appropriate solutions.

JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.