Maui Base Dispatcher — Operations & Guest Support

Polynesian Adventure Tours; Honolulu (HI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid Time Off

Employee Assistance Program

Pet Insurance

Advancement opportunities

Job summary

Polynesian Adventure Tours seeks a Base Dispatcher to join our Maui operations team. This full-time role coordinates driver schedules, communicates with on-site staff, and helps ensure smooth guest and crew experiences while based primarily in the office with occasional on-site duties.

Ideal candidates are local Maui residents with a high school diploma, at least 1 year in customer service or dispatch, and comfort using computers and office systems.

Qualifications

• Local Maui resident required.
• High school diploma or equivalent.
• At least 1 year of experience in customer service, hospitality, dispatch, administration, or similar role.
• Comfortable using computers and basic office systems.

Responsibilities

• Supporting daily operations through clear communication and organization.
• Coordinating schedules, check-in times, and operational details.
• Communicating with drivers, on-site staff, and leadership throughout the day.
• Monitoring traffic, road closures, and local events to avoid disruptions and weather.
• Updating reservations and internal systems accurately.
• Coordinating meals, admissions, and logistics with local vendors.
• Supporting on-site operations when needed.
• Contributing to a respectful, reliable, and positive work environment.

Skills

Customer service

Hospitality

Dispatch

Office software

Education

High school diploma or equivalent

Tools

CRM software

Job description

Polynesian Adventure Tours seeks a Base Dispatcher to join our Maui operations team. This full-time role coordinates driver schedules, communicates with on-site staff, and helps ensure smooth guest and crew experiences while based primarily in the office with occasional on-site duties.

Ideal candidates are local Maui residents with a high school diploma, at least 1 year in customer service or dispatch, and comfort using computers and office systems.