MatWorks - Customer Experience Representative

Mountville Mills, Inc; LaGrange (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

401(k) with profit sharing

Job summary

MatWorks in LaGrange, GA is seeking a Customer Experience Representative to deliver exceptional service by providing product and pricing information, processing orders, and resolving order issues to ensure 100% customer satisfaction.

The role requires strong communication, detail orientation, and teamwork. You will coordinate with manufacturing, accounts, and sales to resolve problems and support a positive customer experience through every interaction.

Qualifications

• Strong written and oral communication skills.
• Detail- and task-oriented with creative problem-solving skills.
• Ability to juggle multiple tasks with a good attitude and rapid pace.
• Team player with strong computer skills.
• Post-secondary education or college degree preferred.

Responsibilities

• Process customer orders.
• Answer phone or email inquiries.
• Provide product information and meet service requests.
• Track orders and coordinate corrections.
• Process inquiries on shipping status, pricing or invoicing, and website questions.
• Communicate between Manufacturing, Accounts Receivable, Art Department, and Sales Team to resolve issues related to customer satisfaction.
• File claims with freight carriers related to shortages, quality issues, and transit-related cargo loss or damage.

Skills

Communication skills

Detail-oriented

Multitasking

Computer skills

Team player

Education

College degree preferred

Tools

Computer skills

Job description

MatWorks - Customer Experience Representative

• Full-Time
• On-site

Locations

Showing 1 location

Plant 1
Lagrange, GA 30241, USA

Description

JOB SUMMARY:The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.

ESSENTIAL FUNCTIONS OF THE JOB:

• Process customer orders
• Answer phone or email inquires
• Provide product information and meet service requests
• Track orders and coordinate correction of orders
• Process inquiries on shipping status, pricing or invoicing information, and various website questions
• Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
• File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.

Local Candidates Only **No Relocation Assistance Provided**

QUALIFICATIONS:

• Strong written and oral communication skills
• Detail and task-oriented and possess creative problem-solving skills
• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
• A team player with strong computer skills
• Highly motivated, strong work ethic, sense of urgency, and is a self-starter
• Post-secondary education or college degree preferred

COMPENSATION:Starting at $18/hour. Based on experience and qualifications

BENEFITS:Matworks offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS:General office hours, Monday - Friday 8am-5pm, plus occasional overtime.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.