Matter Intake Coordinator

Troutman Pepper Locke LLP; Charlotte (NC); Hybride; USD 50 000 - 85 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Troutman Pepper Locke LLP seeks a Matter Intake Coordinator to support the Litigation Support team. You will open new client matters, run conflict checks, and coordinate with attorneys from initiation to completion while safeguarding confidentiality.

The role requires strong organization, attention to detail, and effective communication with diverse teams. Hybrid work options are available within the firm.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of two years in a legal or professional services firm.
• Experience with finance practices preferred.

Responsabilités

• Handle high volumes of matter openings and conflicts checks.
• Submit new matter requests via Intapp and respond to inquiries.
• Ensure compliance with firm policies and client permissions.
• Support reports and expense management for Legal Support Administration.
• Recommend process improvements to data collection and UX.

Formation

Bachelor’s degree or equivalent experience

2+ years in a legal or professional services firm

Outils

Intapp

Microsoft Office

Description du poste

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. The Matter Intake Coordinator is part of the Litigation Support team and serves as a firm source to run conflict checks and submit new matter requests. The Matter Intake Coordinator plays a critical role in opening a high volume of new client matters, communicating status with attorneys from initiation to completion of matter openings and conflicts checks, maintaining confidentiality of the practice group’s information and data related to clients, ensuring compliance with firm policies and procedures, and providing administrative support for the team.

Essential Duties and Responsibilities

• Handle high volumes of matter openings, particularly during lateral partner onboarding and large-scale client engagements.
• Execute and track completion of processes related to matter intake and conflicts checks, including status tracking, attorney communication, and direct partnership with the Intake & Conflicts Services team.
• Submit new matter requests via Intapp and respond to inquiries from the Intake & Conflicts Services teams to ensure matters are opened in a timely manner.
• Ensure compliance with all relevant firm policies and procedures, including entering and validating matter and client permissions and restrictions.
• Recommend enhancements to processes and system configurations to improve data collection and user experience.
• Provide administrative support to Legal Support Administration for various tasks, such as running routine reports, and managing expense reports.

Knowledge, Skills, and Abilities

• Ability to maintain the confidentiality of firm data.
• Exceptional research and organizational skills.
• High level of accuracy and attention to detail.
• Strong interpersonal skills, with the ability to provide high-quality service and partner effectively with diverse groups of people at various levels within the firm.
• Ability to communicate effectively, both verbal and written.
• Ability to take initiative, set priorities, and see projects through to completion.
• Ability to adapt to change and balance competing demands while meeting deadlines.
• Demonstrated ability to recognize and react to situations with a sense of urgency and ownership while maintaining strong focus on customer service.
• Strong proficiency with Microsoft Office, particularly Excel and information management.

Education and/or Experience

• Bachelor’s degree or any combination of experience, education, or training that demonstrates the ability to perform the essential duties of the position.
• Minimum of two (2) years of experience in a legal or professional services firm.
• Experience working with finance practices preferred.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at [e-mail].

Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Hiring Salary Range: $50,000.00 - $85,000.00

About Us

Your experience is our difference. We aim to make a tangible and lasting difference for you and your business. As a client of our firm, you can expect us to be ahead of the curve in your industry, start closer to the right answer on your issue, and create more value. What drives you, drives us. Troutman Pepper Locke helps clients solve complex legal challenges and achieve their business goals in an ever-changing global economy. As a firm of more than 1,600 attorneys in 35 offices in the U.S., UK, and EU, including the 10 largest U.S. legal markets, we serve clients ranging from multinational companies to new market entrants across all major industry sectors, and offer differentiated experience in energy, financial services, health care and life sciences, insurance and reinsurance, private equity, and real estate. We put clients first. This service ethic manifests itself in everything we do, including through Troutman Plus, our market-leading client value program. Through Troutman Plus, we collaborate with clients to understand their unique needs and deliver customized solutions that add real value to their business. A true service culture thrives on an inclusive environment of mutual support and collaboration — values we emphasize at every level of our firm. Delivering the best service to you depends on a work environment that embraces respect, inclusiveness, and teamwork, empowering every individual to contribute. The best ideas emerge when everyone has a seat at the table. Corporate responsibility is central to our mission as we reach out to the communities we serve in meaningful partnerships and pro bono work. Individuals and groups firmwide contribute time and talent to the civic, cultural, charitable, and professional organizations that matter to them.